recall-outreach

Recall Outreach

Use this skill when an organisation has issued a product recall or corrective notice and needs to reach a list of affected customers by phone: read the approved notice, find out whether each person still has the item, offer the return options the business actually runs, and record what each person said in a form someone can audit later.

This is the reusable core of RecallRoute: the approved-wording contract, the batch call plan, a strict recipient_result_schema, the idempotency and webhook reconciliation rules, and — most importantly — the metric model that refuses to report a completed call as a completed recall.

When To Use

• An organisation has approved recall or corrective-notice wording and needs to relay it by phone
• The customers are known, and there is a recorded basis for contacting each of them
• The desired output is a per-customer structured outcome plus a human queue for everything the approved material does not cover

When Not To Use

• Any call where the safe next step is not already decided and written down. This skill relays approved wording; it cannot decide what a customer should do about a hazardous item.
• Emergency notification, injury response, or anything time-critical to physical safety. Never call emergency services.
• Cold outreach, marketing, upselling, or collections dressed as a notice
• Calling anyone the organisation has no recorded authorisation to contact
• Mass-scale dialling. Keep waves small and supervised.
• Any workflow that needs a call cancelled after dispatch — the CALL-E Calls API has no cancel endpoint, so a kill switch can only stop further waves. Say so plainly in your UI.

The Rule This Skill Exists To Enforce

A completed call is not a completed recall.

A recall is finished for a customer when the item is physically back, not when a phone call went well. Any implementation of this skill must keep those as separate states, and the second must be reachable only by a named human recording how they know. If you build one boolean called contacted and set it from a completed call, you have built the thing this skill is designed to prevent.