slotsaver

SlotSaver — evening confirmation & waitlist-backfill skill

Purpose

Clinics lose booked slots to no-shows and late cancellations because nobody calls the waitlist at night. This skill places one evening round of phone calls that (1) confirms every patient booked for tomorrow and (2) the moment a slot frees up, calls waitlisted patients in order until someone takes it.

When to use this skill

Use this skill when an operator wants a scheduled or on-demand phone-call run that confirms a fixed list of appointments for a specific day and backfills any that cancel, without a human dialing anyone.

Setup phase (once per clinic)

Mandatory fields — do not infer any of these from unrelated context:

• Clinic name, doctor/agent persona name (who the caller says they are)
• Tomorrow's appointment list: patient name, phone in E.164, time slot
• An ordered waitlist: patient name, phone in E.164, used strictly in order
• CALL-E region and locale for the recipients
• An explicit allow-list of phone numbers real calls may be placed to — with no allow-list entry, no real call can be placed at all

Runtime phase (one evening run)

1. Confirm-call every appointment on tomorrow's list, in order:
   • confirmed → mark CONFIRMED, move on
   • no_answer → retry once with a fresh idempotency key; a second no_answer is terminal — flag NEEDS-ATTENTION, do not call again
   • reschedule → free the slot only (does not trigger backfill)
   • cancelled → free the slot and trigger backfill for that slot
   • wrong_person_or_unclear, or a missing/malformed result (no outcome field, an out-of-schema value, or the call never reaches completed) → stop on that appointment. Do not treat it as no_answer (no automatic retry) and do not treat it as cancelled (no slot freed, no backfill call placed). Flag NEEDS-ATTENTION and require a human to reconcile the real outcome before any appointment/waitlist state changes on the strength of that call.
2. For each slot freed by a cancellation, call the waitlist in order (accepted / declined / no_answer / wrong_person_or_unclear) until someone accepts, then stop — never call the rest of the waitlist once a slot is filled. The same stop-and-flag rule applies here: a wrong-person or malformed offer-call result never advances to the next waitlist entry on its own.
3. Emit a run report: confirmed count, cancelled count, backfilled count, still-needs-attention count (no-answer and wrong-person/malformed cases both count here, and should be distinguishable in the report).