on-call-design

on-call-design is a skill for Claude Code from camilooscargbaptista/cto-toolkit. It costs 18 tokens per session (1,118 once invoked), scanned A, original, MIT.

A guide for designing on-call support, where engineers respond to production alerts and incidents outside normal development work. It covers rotations, escalation levels, response expectations, and runbooks.

In plain words
What is it for?
Use it to plan engineer rotations, define escalation tiers, set response targets, standardize incident runbooks, and choose coverage patterns.
Why use it?
It helps teams decide who responds to problems, when to involve specialists, and how to reduce gaps and burnout.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the cto-toolkit plugin — 54 skills, 6 agents, 3 hooks shipped together

Good fit Use it to plan engineer rotations, define escalation tiers, set response targets, standardize incident runbooks, and choose coverage patterns.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/camilooscargbaptista/cto-toolkit/on-call-design
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add camilooscargbaptista/cto-toolkit --skill on-call-design
Clone the repo
git clone --depth 1 https://github.com/camilooscargbaptista/cto-toolkit

Made for: Claude Code.

Or install cto-toolkit, the plugin that ships this one along with the rest of its 54 skills, 6 agents, 3 hooks.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for on-call-design

README.md
[![agentmods](https://agentmods.dev/badge/skills/camilooscargbaptista/cto-toolkit/on-call-design/github.svg)](https://agentmods.dev/skills/camilooscargbaptista/cto-toolkit/on-call-design)
Your own site
<a href="https://agentmods.dev/skills/camilooscargbaptista/cto-toolkit/on-call-design"><img src="https://agentmods.dev/badge/skills/camilooscargbaptista/cto-toolkit/on-call-design/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for on-call-design

Your own site · 80×15
<a href="https://agentmods.dev/skills/camilooscargbaptista/cto-toolkit/on-call-design"><img src="https://agentmods.dev/badge/skills/camilooscargbaptista/cto-toolkit/on-call-design.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 18 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,118 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00018 $0.01118
Opus 5 $0.00009 $0.00559
Sonnet 5 $0.00004 $0.00224
Haiku 4.5 $0.00002 $0.00112

Measured 10d ago against content hash 7d77d02705ec, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

on-call-design scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

on-call-design/SKILL.md · 142 lines

How it starts

The opening of the file, as written. The whole thing — 142 lines — stays where its author put it; the contents beside it link to each section on GitHub.

On-Call Design & Incident Response

When to Use

  • Setting up on-call rotation for the first time
  • Improving existing on-call process (too many pages, burnout)
  • Designing escalation tiers
  • Standardizing runbooks across teams

Rotation Design

Tier Model

Tier 1 (First Responder):
  Who: Engineer on rotation (weekly cycle)
  SLA: Acknowledge in 5 min, respond in 15 min
  Scope: All production alerts for their service(s)
  
Tier 2 (Specialist):
  Who: Senior engineer / tech lead
  SLA: Respond in 30 min
  Scope: Escalated issues, cross-service problems

Tier 3 (Leadership):
  Who: Engineering manager / CTO
  SLA: Respond in 1 hour
  Scope: Major incidents, customer-facing outages, data breaches

Schedule Patterns

Pattern Team Size Pros Cons
Weekly rotation 4+ engineers Simple, predictable Long shifts
Follow-the-sun 8+ (multi-TZ) No night pages Coordination overhead
Primary/Secondary 6+ Backup coverage Requires 2 people always
Business hours only 3+ No night pages Gaps in coverage
Hybrid 5+ Balanced Complex scheduling

Recommended: Weekly Primary/Secondary

Week 1: Alice (primary), Bob (secondary)
Week 2: Bob (primary), Carol (secondary)
Week 3: Carol (primary), Dave (secondary)
Week 4: Dave (primary), Alice (secondary)

Rules:
- Primary: first responder, expected to resolve or escalate
- Secondary: backup if primary doesn't acknowledge in 10 min
- Handoff: Monday 10am (overlap with both people)
- Minimum 4 weeks between primary shifts
- Never on-call during PTO

Escalation Policy

# PagerDuty/OpsGenie-style escalation
escalation_policy:
  name: "Backend API"
  repeat_count: 2  # Retry full chain 2x before giving up
  
  steps:
    - timeout_minutes: 5
      targets:
        - type: on_call_primary
          
    - timeout_minutes: 10
      targets:
        - type: on_call_secondary
        
    - timeout_minutes: 15
      targets:
        - type: team_lead
        - notification: slack_channel_critical
        
    - timeout_minutes: 30
      targets:
        - type: engineering_manager
        - notification: phone_call

Read the full file on GitHub · 142 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 142 lines · 18 tokens per session scan A 7d77d02705ec

Subscribe to this mod's changes

on-call-design is a skill published in the GitHub repository camilooscargbaptista/cto-toolkit (7 stars, last pushed 5mo ago), licensed MIT. It adds 18 tokens to every session and 1,118 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.