capacity-planner

capacity-planner is a skill for Claude Code, Codex from cass-2003/local-workflow-skill. It costs 166 tokens per session (3,068 once invoked), scanned A, original, MIT.

A planning tool for sizing teams that handle queued work, such as customer support, IT operations, or finance operations, using queueing and workload calculations.

In plain words
What is it for?
Use it for capacity plans, peak-demand staffing, utilization checks, SLA risk assessment, and 12-month hiring plans with ramp-up and attrition.
Why use it?
It replaces rough staffing guesses with estimates of demand, utilization, service-level risk, and hiring needs across changing workloads.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/cass-2003/local-workflow-skill/capacity-planner
Any agent
npx skills add cass-2003/local-workflow-skill --skill capacity-planner
Clone the repo
git clone --depth 1 https://github.com/cass-2003/local-workflow-skill

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for capacity-planner

README.md
[![agentmods](https://agentmods.dev/badge/skills/cass-2003/local-workflow-skill/capacity-planner.svg)](https://agentmods.dev/skills/cass-2003/local-workflow-skill/capacity-planner)
Your own site
<a href="https://agentmods.dev/skills/cass-2003/local-workflow-skill/capacity-planner"><img src="https://agentmods.dev/badge/skills/cass-2003/local-workflow-skill/capacity-planner.svg" alt="Measured on agentmods" height="20"></a>
Per session 166 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,068 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00166 $0.03068
Opus 5 $0.00083 $0.01534
Sonnet 5 $0.00033 $0.00614
Haiku 4.5 $0.00017 $0.00307

Measured 6d ago against content hash 314fec4e0575, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-06, from the pricing page.

Security

Grade A, and why

capacity-planner scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.

The scan reads SKILL.md. This mod also ships 3 executable files (scripts/capacity_modeler.py, scripts/hiring_sequencer.py, scripts/utilization_analyzer.py), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

Copies of this mod

1 near-identical copy found in the catalogue:

skills/business-operations/community/capacity-planner/SKILL.md · 257 lines

How it starts

The opening of the file, as written. The whole thing — 257 lines — stays where its author put it; the contents beside it link to each section on GitHub.

capacity-planner

Sizing tool for ops teams that handle queued work — Support, CX, Customer Success, BizOps, IT ops, Finance ops. Built on Erlang-C queueing theory, Little's Law, and the operational-leadership canon (Fournier, Larson, Cleveland, Reinertsen). Deterministic, stdlib-only, no LLM calls.

Purpose

You are an ops leader sized 15 → 35 with no idea how the 35-person org will actually behave at peak load. Or you are at 88% utilization and SLA is starting to slip. Or you have a hiring budget approved and need to sequence it across four quarters without burning out the existing team. This skill answers those questions with arithmetic, not vibes.

It produces three artifacts:

  1. Capacity sizing at 70/80/90% utilization against P50/P90/P99 demand, with P(SLA breach) at each point and a SAFE/WATCH/AT_RISK/CRITICAL risk band.
  2. Utilization health at the per-member traffic-light level plus a team verdict (HEALTHY/SQUEEZED/OVERLOADED/UNBALANCED).
  3. 12-month quarterly hiring plan accounting for ramp curves, attrition, QoQ demand growth, and span-of-control manager triggers.

When to use

  • Annual ops capacity planning (October-November for the following fiscal year).
  • Quarterly re-sizing if demand changed >15% or attrition spiked.
  • Pre-budget defense — the math that justifies the headcount ask to your CFO.
  • Diagnostic when an ops team is missing SLA and you need to know whether it's a sizing problem, a process problem, or a bottleneck problem.
  • M&A / new-segment launch modeling — sizing a new team or combined org.

Workflow

  1. Intake demand. Pull P50/P90/P99 daily ticket/case volume from your work system (Zendesk, Intercom, JSM, ServiceNow, Salesforce). If you only have averages, stop and pull the distribution. Single- point demand estimates are the most expensive anti-pattern in ops.
  2. Model throughput. Run capacity_modeler.py with your demand, AHT, SLA target, current FTE, and shrinkage. Use --profile for your function (support / cx / bizops / finance-ops / it-ops). Read the 80%-utilization row — that's your sizing point.
  3. Flag utilization risk. Run utilization_analyzer.py against your current team's actual utilization data. Anyone >85% sustained is a throughput-collapse risk per Reinertsen. Spread >30 percentage points across team means UNBALANCED — fix that before hiring.
  4. Sequence hiring. Run hiring_sequencer.py with current FTE, target EOY, ramp time, attrition, and growth. It will front-load hires (Q1 35%, Q4 15%), apply ramp curves, and trigger a manager hire when span of control crosses 7 ICs/manager.
  5. Walk the Forcing-question library (see below). One question at a time. Do not skip ahead. Answers must be written down before you commit the plan.

Read the full file on GitHub · 257 lines

Files

What ships with it

7 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 6d ago First seen · 257 lines · 166 tokens per session scan A 314fec4e0575

Subscribe to this mod's changes

capacity-planner is a skill published in the GitHub repository cass-2003/local-workflow-skill (12 stars, last pushed 1mo ago), licensed MIT. It adds 166 tokens to every session and 3,068 once invoked, about $0.0008 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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