knowledge-ops

Guidance for creating and maintaining company SOPs and internal runbooks, which are step-by-step instructions for recurring work and incidents.

In plain words
What is it for?
Use it to write, review, validate, and clean up procedures such as procurement intake, vendor offboarding, incident communication, and onboarding.
Why use it?
It helps find missing owners, dates, success checks, rollback steps, links, and consistent terminology in an internal knowledge base.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/cass-2003/local-workflow-skill/knowledge-ops
Any agent
npx skills add cass-2003/local-workflow-skill --skill knowledge-ops
Clone the repo
git clone --depth 1 https://github.com/cass-2003/local-workflow-skill

Made for: Claude Code, Codex.

Per session 215 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,835 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00215 $0.03835
Opus 5 $0.00108 $0.01917
Sonnet 5 $0.00043 $0.00767
Haiku 4.5 $0.00021 $0.00383

Measured 2d ago against content hash 0b9e5cded92e, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

knowledge-ops scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

The scan reads SKILL.md. This mod also ships 3 executable files (scripts/kb_ingester.py, scripts/runbook_validator.py, scripts/sop_generator.py), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/business-operations/community/knowledge-ops/SKILL.md · 124 lines

How it starts

The opening of the file, as written. The whole thing — 124 lines — stays where its author put it; the contents beside it link to each section on GitHub.

knowledge-ops

Company SOP + internal runbook authoring, 5W2H completeness validation, and KB hygiene reporting for Head-of-Ops / Knowledge-Manager / TPM-Internal personas.

Purpose

An ops organization three years in accumulates a sprawl: 600 Notion pages, 200 Confluence runbooks, three Obsidian vaults, a Drive/SOPs/ folder, and a Slack #ops-questions channel that exists because nobody can find the canonical doc. Predictable failure modes:

  1. No owner — 40% of SOPs name "the team" instead of a person. When the doc rots, nobody is accountable.
  2. No last-reviewed date — a years-old vendor-offboarding SOP still references a procurement tool that was sunset over a year ago.
  3. Vague success signals — runbook step 4 says "verify the service is up". A new operator can't tell what that means.
  4. No rollback path — incident-comms cascade runbook tells you how to send the alert. It doesn't tell you how to retract it when the alert was wrong.
  5. Orphan pages — half the KB has no inbound links. Nobody finds them via navigation; they only exist because somebody knew the URL.
  6. Glossary drift — "CSM" means Customer Success Manager in three docs and Customer Solutions Manager in five. New hires guess wrong for six months.
  7. Happy-path-only SOPs — the doc covers what happens when everything works. It doesn't cover the 30% case where it doesn't.

This skill answers the operator's actual question: "Which 20 docs do I fix first, and what specifically is wrong with each?" — with deterministic logic, not intuition.

When to use

  • Authoring a new SOP for a cross-functional company process (procurement intake, vendor offboarding, incident-comms cascade, employee onboarding, expense reimbursement, customer-escalation playbook, security-incident comms, system-access provisioning).
  • Validating an existing internal runbook before it goes into rotation (every step must have a named owner, expected duration, observable success signal, observable failure signal, rollback path, escalation contact).
  • Ingesting a multi-document KB export (Notion zip, Confluence space export, Obsidian vault, Drive/SOPs/ directory) and surfacing what's broken: orphan pages, stale pages (no edit > 12 months), glossary drift, missing-owner pages, cross-link map.
  • Onboarding a new ops hire by generating the SOPs and ops-handbook pages they need to read in week 1.
  • Wiki cleanup sprints — quarterly hygiene work where the org decides which 30 docs to archive, rewrite, or merge.

Read the full file on GitHub · 124 lines

Files

What ships with it

8 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 124 lines · 215 tokens per session scan A 0b9e5cded92e

Subscribe to this mod's changes

knowledge-ops is a skill published in the GitHub repository cass-2003/local-workflow-skill (12 stars, last pushed 1mo ago), licensed MIT. It adds 215 tokens to every session and 3,835 once invoked, about $0.0011 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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