draft-response

draft-response is a skill for Claude Code from charlieviettq/awesome-agent-skill. It costs 53 tokens per session (3,232 once invoked), scanned A, a copy of draft-response, MIT.

A writing workflow for composing professional replies to customers about questions, incidents, delays, feature requests, or billing problems.

In plain words
What is it for?
It is for drafting support emails, escalation replies, outage updates, feature-request decisions, and billing responses.
Why use it?
It helps turn a difficult or sensitive customer situation into a clear response suited to the relationship and communication channel.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter.

Needs its repository: it reads a path above its own folder, which exists only inside the repository. The line is If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](../CONNECTORS-customer-support.md)..

Good fit It is for drafting support emails, escalation replies, outage updates, feature-request decisions, and billing responses.

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Install

Getting it into your agent

It runs from inside its repository, so the clone comes first — what it calls does not travel with the file alone.

Clone the repo
git clone --depth 1 https://github.com/charlieviettq/awesome-agent-skill
agentmods
npx agentmods add skills/charlieviettq/awesome-agent-skill/draft-response

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for draft-response

README.md
[![agentmods](https://agentmods.dev/badge/skills/charlieviettq/awesome-agent-skill/draft-response/github.svg)](https://agentmods.dev/skills/charlieviettq/awesome-agent-skill/draft-response)
Your own site
<a href="https://agentmods.dev/skills/charlieviettq/awesome-agent-skill/draft-response"><img src="https://agentmods.dev/badge/skills/charlieviettq/awesome-agent-skill/draft-response/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for draft-response

Your own site · 80×15
<a href="https://agentmods.dev/skills/charlieviettq/awesome-agent-skill/draft-response"><img src="https://agentmods.dev/badge/skills/charlieviettq/awesome-agent-skill/draft-response.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 53 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,232 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin 97% copy Near-identical to another mod in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00053 $0.03232
Opus 5 $0.00026 $0.01616
Sonnet 5 $0.00011 $0.00646
Haiku 4.5 $0.00005 $0.00323

Measured 9d ago against content hash 32bd2d49edae, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-13, from the pricing page.

Security

Grade A, and why

draft-response scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

97% identical to draft-response — 7 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

.claude/skills/draft-response/SKILL.md · 420 lines

How it starts

The opening of the file, as written. The whole thing — 420 lines — stays where its author put it; the contents beside it link to each section on GitHub.

/draft-response

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Draft a professional, customer-facing response tailored to the situation, customer relationship, and communication context.

Usage

/draft-response <context about the customer question, issue, or request>

Examples:

  • /draft-response Acme Corp is asking when the new dashboard feature will ship
  • /draft-response Customer escalation — their integration has been down for 2 days
  • /draft-response Responding to a feature request we won't be building
  • /draft-response Customer hit a billing error and wants a resolution ASAP

Workflow

1. Understand the Context

Parse the user's input to determine:

  • Customer: Who is the communication for? Look up account context if available.
  • Situation type: Question, issue, escalation, announcement, negotiation, bad news, good news, follow-up
  • Urgency: Is this time-sensitive? How long has the customer been waiting?
  • Channel: Email, support ticket, chat, or other (adjust formality accordingly)
  • Relationship stage: New customer, established, frustrated/escalated
  • Stakeholder level: End user, manager, executive, technical, business

2. Research Context

Gather relevant background from available sources:

~~email:

  • Previous correspondence with this customer on this topic
  • Any commitments or timelines previously shared
  • Tone and style of the existing thread

~~chat:

  • Internal discussions about this customer or topic
  • Any guidance from product, engineering, or leadership
  • Similar situations and how they were handled

~~CRM (if connected):

  • Account details and plan level
  • Contact information and key stakeholders
  • Previous escalations or sensitive issues

~~support platform (if connected):

  • Related tickets and their resolution
  • Known issues or workarounds
  • SLA status and response time commitments

~~knowledge base:

  • Official documentation or help articles to reference
  • Product roadmap information (if shareable)
  • Policy or process documentation

Read the full file on GitHub · 420 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 420 lines · 53 tokens per session scan A 32bd2d49edae

Subscribe to this mod's changes

draft-response is a skill published in the GitHub repository charlieviettq/awesome-agent-skill (26 stars, last pushed 1mo ago), licensed MIT. It adds 53 tokens to every session and 3,232 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. It is 97% identical to draft-response, differing in 7 lines, and is treated as a copy.

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