customer-escalation

customer-escalation is a skill for Claude Code from clawpod-app/awesome-openclaw-agent-packs. It costs 54 tokens per session (2,376 once invoked), scanned A, original, no licence file.

A tool for preparing a detailed handoff when a customer issue needs attention from engineering, product, or leadership. An escalation is a case moved beyond normal support because it is urgent, repeated, unresolved, or risks losing the customer.

In plain words
What is it for?
Use it to package an engineering, product, or leadership escalation with the relevant customer context and problem history.
Why use it?
It helps other teams understand the issue without having to reconstruct the history from scattered support messages. It is meant for serious bugs, repeated reports, churn threats, or missed service deadlines.

Skill for Claude Code

Written for Claude Code: argument-hint in frontmatter.

Good fit Use it to package an engineering, product, or leadership escalation with the relevant customer context and problem history.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/clawpod-app/awesome-openclaw-agent-packs/customer-escalation
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add clawpod-app/awesome-openclaw-agent-packs --skill customer-escalation
Clone the repo
git clone --depth 1 https://github.com/clawpod-app/awesome-openclaw-agent-packs

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-escalation

README.md
[![agentmods](https://agentmods.dev/badge/skills/clawpod-app/awesome-openclaw-agent-packs/customer-escalation/github.svg)](https://agentmods.dev/skills/clawpod-app/awesome-openclaw-agent-packs/customer-escalation)
Your own site
<a href="https://agentmods.dev/skills/clawpod-app/awesome-openclaw-agent-packs/customer-escalation"><img src="https://agentmods.dev/badge/skills/clawpod-app/awesome-openclaw-agent-packs/customer-escalation/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for customer-escalation

Your own site · 80×15
<a href="https://agentmods.dev/skills/clawpod-app/awesome-openclaw-agent-packs/customer-escalation"><img src="https://agentmods.dev/badge/skills/clawpod-app/awesome-openclaw-agent-packs/customer-escalation.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 54 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,376 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin unknown No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00054 $0.02376
Opus 5 $0.00027 $0.01188
Sonnet 5 $0.00011 $0.00475
Haiku 4.5 $0.00005 $0.00238

Measured 12d ago against content hash fbb7d2b11898, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

customer-escalation scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

packs/customer-support/skills/customer-escalation/SKILL.md · 248 lines

The source is not reproduced here

A licence we could not identify

The repository carries a LICENSE file, but it is custom or dual enough that GitHub cannot name it and neither can this catalogue. Unknown terms are not permission, so the body is not copied here. Read the licence at the source and decide for yourself.

Read it on GitHub

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 248 lines · 54 tokens per session scan A fbb7d2b11898

Subscribe to this mod's changes

customer-escalation is a skill published in the GitHub repository clawpod-app/awesome-openclaw-agent-packs (45 stars, last pushed 5mo ago), with no licence file. It adds 54 tokens to every session and 2,376 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.