Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add cnfeat/top-pm-skills --skill customer-journey-mapgit clone --depth 1 https://github.com/cnfeat/top-pm-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/cnfeat/top-pm-skills/customer-journey-map)<a href="https://agentmods.dev/skills/cnfeat/top-pm-skills/customer-journey-map"><img src="https://agentmods.dev/badge/skills/cnfeat/top-pm-skills/customer-journey-map/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/cnfeat/top-pm-skills/customer-journey-map"><img src="https://agentmods.dev/badge/skills/cnfeat/top-pm-skills/customer-journey-map.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00069 | $0.02660 |
| Opus 5 | $0.00034 | $0.01330 |
| Sonnet 5 | $0.00014 | $0.00532 |
| Haiku 4.5 | $0.00007 | $0.00266 |
Grade A, and why
customer-journey-map scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 224 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Customer Journey Map Skill
This skill produces a complete customer journey map covering every stage from awareness through advocacy. Each stage includes touchpoints, customer actions, emotions, pain points, and specific improvement opportunities. Output is ready for use in product discovery, UX design, or cross-functional alignment workshops.
Required Inputs
Ask the user for these if not provided:
- Product or service being mapped
- Customer persona — which customer segment is this map for? (be specific — one persona per map)
- Journey scope — full end-to-end (awareness → advocacy), or a specific phase (e.g. onboarding only)?
- Current state or future state? — mapping how it works today, or designing how it should work?
- Data sources — any research, user interviews, support tickets, NPS comments, analytics available?
- Goal of the map — what decision will this inform? (redesign, prioritisation, stakeholder alignment, new feature)
Output Structure
Customer Journey Map: [Product / Service]
Persona: [Name — e.g. "Sarah, the overwhelmed HR manager"] Journey scope: [Full end-to-end / Onboarding / Purchase / Renewal] Current or future state: [Current state / Desired future state] Prepared by: [Name / Team] Date: [Date] Based on: [Research sources — interviews, analytics, support data, assumed/hypothetical]
Persona Summary
| Name | [Sarah] |
| Role | [HR Manager at a 200-person professional services firm] |
| Goal | [Reduce time spent on manual employee data management] |
| Frustrations | [Too many tools that don't talk to each other; always chasing approvals] |
| Tech comfort | [Moderate — comfortable with SaaS tools but not a power user] |
| Decision power | [Recommends tools; budget approved by CHRO] |
Journey Overview
AWARENESS → CONSIDERATION → DECISION → ONBOARDING → ADOPTION → ADVOCACY
[Stage 1] [Stage 2] [Stage 3] [Stage 4] [Stage 5] [Stage 6]
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 7d ago First seen · 224 lines · 69 tokens per session scan A 668df2179fc4
customer-journey-map is a skill published in the GitHub repository cnfeat/top-pm-skills (48 stars, last pushed 3mo ago), licensed MIT. It adds 69 tokens to every session and 2,660 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.
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