orchardcore-omnichannel-voice

Orchard Core Automated Voice

Run AI Voice Conversations

You are an Orchard Core expert. Configure the Automated Voice feature so an AI chat profile holds phone conversations for automated activities and AI voice entry points, over whichever telephony provider carries the call.

Guidelines

• Install CrestApps.OrchardCore.Omnichannel.Voice in the web/startup project. Enable CrestApps.OrchardCore.Omnichannel.Voice (Automated Voice). It depends on CrestApps.OrchardCore.Telephony, CrestApps.OrchardCore.AI, CrestApps.OrchardCore.AI.Chat.Core and CrestApps.OrchardCore.Omnichannel.Managements.
• The module supplies the conversation loop only. A provider feature supplies the audio and the Phone channel processor. Today that is Telnyx AI Voice Agent (CrestApps.OrchardCore.Telnyx.AiVoice), which depends on this feature and is covered by orchardcore-telephony-telnyx.
• Live speech-to-speech needs Contact Center Voice Media (CrestApps.OrchardCore.ContactCenter.Voice.Media) and a realtime deployment (the profile's Conversation deployment, see orchardcore-ai-chat). Without it, the turn-based loop speaks with text-to-speech and listens with transcription.
• Calls are screened for opt-outs, do-not-call registries and the calling window before dialing; the calling window needs the Contact Center Outbound Dialer (orchardcore-contact-center, orchardcore-dnc-registry).

Enable via Recipe

{
  "steps": [
    {
      "name": "Feature",
      "enable": [
        "CrestApps.OrchardCore.Telnyx.AiVoice"
      ],
      "disable": []
    }
  ]
}

Enabling the provider feature enables Automated Voice and its dependencies.

Outbound AI Calls

1. Build the CRM: contact type, subject with OmnichannelSubjectPart, dispositions, subject actions with When to choose this disposition, and a campaign (see orchardcore-omnichannel-management).
2. Create a Chat profile with Start the conversation automatically; its opening message is the call greeting. The Phone calls starting points (Answer calls at the front desk, Qualify leads by phone, Confirm appointments by phone) ship with this module (see orchardcore-ai-profile-templates).
3. Add the caller number as an omnichannel address with Voice calls.
4. Create an Automatic load with channel Phone, the address, the AI profile, reply delay and optionally Play background office sound on calls (realtime profiles only).
5. AutomatedActivitiesProcessorBackgroundTask dispatches due activities to the provider's Phone processor, which dials and starts the loop.