Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add daffy0208/ai-dev-standards --skill customer-support-buildergit clone --depth 1 https://github.com/daffy0208/ai-dev-standardsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/daffy0208/ai-dev-standards/customer-support-builder)<a href="https://agentmods.dev/skills/daffy0208/ai-dev-standards/customer-support-builder"><img src="https://agentmods.dev/badge/skills/daffy0208/ai-dev-standards/customer-support-builder.svg" alt="Measured on agentmods" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00047 | $0.03475 |
| Opus 5 | $0.00023 | $0.01737 |
| Sonnet 5 | $0.00009 | $0.00695 |
| Haiku 4.5 | $0.00005 | $0.00347 |
Grade A, and why
customer-support-builder scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 588 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Customer Support Builder
Build scalable customer support systems that grow with your product without requiring linear hiring increases.
Core Principle
Support should scale sub-linearly with users. As you grow from 100 to 10,000 users, support volume shouldn't increase 100x. Good self-service systems can keep support needs growing at only 10-20x while user base grows 100x.
Support Maturity Model
Stage 1: Founder-Led (0-100 users)
- Founders answer every question personally
- Learn what users actually struggle with
- Document FAQs manually
- Key Metric: Response time < 2 hours
Stage 2: Documented (100-1,000 users)
- Comprehensive knowledge base
- Email support with templates
- Basic FAQ section
- Key Metric: 30% self-service rate
Stage 3: Self-Service (1,000-10,000 users)
- Searchable help center
- Contextual in-app help
- Automated responses for common issues
- Key Metric: 60% self-service rate
Stage 4: Scaled (10,000+ users)
- AI-powered chatbots
- Community forums
- Video tutorials
- Proactive support (detect issues before tickets)
- Key Metric: 80% self-service rate
Knowledge Base Architecture
Content Structure
Help Center
├── Getting Started
│ ├── Quick Start Guide (< 5 min)
│ ├── Account Setup
│ └── First Steps Tutorial
├── Core Features
│ ├── Feature A Guide
│ ├── Feature B Guide
│ └── Feature C Guide
├── Troubleshooting
│ ├── Common Errors
│ ├── Performance Issues
│ └── Integration Problems
├── Account & Billing
│ ├── Pricing Plans
│ ├── Billing Issues
│ └── Account Management
└── API & Integrations
├── API Documentation
├── Webhooks
└── Integration Guides
Article Template
# [Clear, Searchable Title]
**Time to complete**: 3 minutes
**Difficulty**: Beginner/Intermediate/Advanced
## Problem
One-sentence description of what this solves.
## Solution
Step-by-step instructions with screenshots.
1. **Step 1**: Clear action
- Screenshot/GIF
- Expected result
2. **Step 2**: Next action
- Screenshot/GIF
- Expected result
## Troubleshooting
- Problem: X → Solution: Y
- Problem: A → Solution: B
## Related Articles
- [Article 1](#)
- [Article 2](#)
What ships with it
1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 8d ago First seen · 588 lines · 47 tokens per session scan A 2c9d3409a42b
customer-support-builder is a skill published in the GitHub repository daffy0208/ai-dev-standards (36 stars, last pushed 8mo ago), licensed MIT. It adds 47 tokens to every session and 3,475 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
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