triage

triage is a skill for Claude Code, Codex from diggerhq/oc-flue-starter. It costs 17 tokens per session (305 once invoked), scanned A, original, MIT.

A procedure for handling refund requests and damage reports for Acme orders. It covers order lookup, delivery status, damaged or incorrect items, replacement decisions, and when a human teammate must follow up.

In plain words
What is it for?
Use it to triage late deliveries, damaged goods, wrong items, refund requests without a reason, and cases that fall outside the stated policy.
Why use it?
It gives support agents a consistent sequence for checking an order and responding without skipping required information or promising an unsupported refund.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to triage late deliveries, damaged goods, wrong items, refund requests without a reason, and cases that fall outside the stated policy.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/diggerhq/oc-flue-starter/triage
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add diggerhq/oc-flue-starter --skill triage
Clone the repo
git clone --depth 1 https://github.com/diggerhq/oc-flue-starter

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for triage

README.md
[![agentmods](https://agentmods.dev/badge/skills/diggerhq/oc-flue-starter/triage/github.svg)](https://agentmods.dev/skills/diggerhq/oc-flue-starter/triage)
Your own site
<a href="https://agentmods.dev/skills/diggerhq/oc-flue-starter/triage"><img src="https://agentmods.dev/badge/skills/diggerhq/oc-flue-starter/triage/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for triage

Your own site · 80×15
<a href="https://agentmods.dev/skills/diggerhq/oc-flue-starter/triage"><img src="https://agentmods.dev/badge/skills/diggerhq/oc-flue-starter/triage.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 17 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 305 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00017 $0.00305
Opus 5 $0.00009 $0.00152
Sonnet 5 $0.00003 $0.00061
Haiku 4.5 $0.00002 $0.00030

Measured 10d ago against content hash 6aaee6fd9c50, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

triage scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

src/skills/triage/SKILL.md · 29 lines

What it actually says

Refund & damage triage

Follow these steps in order. Do not skip the lookup.

  1. Identify the order. Get the order id from the customer; call lookup_order. If the order doesn't exist, stop and ask the customer to verify the id.
  2. Classify.
    • Not delivered yet → check eta; if the ETA is in the future, reassure and share tracking. No refund yet.
    • Not delivered and the ETA has passed → acknowledge the delay, share tracking, and say a human teammate will follow up within one business day.
    • Delivered, item damaged → ask for a one-line description of the damage if the customer has not already provided one. Do not ask for a photo.
    • Delivered, wrong item → confirm the SKU received vs the SKU ordered.
  3. Resolve.
    • Damage or wrong item confirmed → tell the customer a replacement is on the way and that they do not need to return the damaged item.
    • Anything else (refund without a reason, order older than 60 days, customer is angry about policy) → summarize the case in one paragraph and say a human teammate will follow up within one business day.
  4. Close. End with the single next action the customer should expect, and when.
Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 29 lines · 17 tokens per session scan A 6aaee6fd9c50

Subscribe to this mod's changes

triage is a skill published in the GitHub repository diggerhq/oc-flue-starter (2 stars, last pushed 1mo ago), licensed MIT. It adds 17 tokens to every session and 305 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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