frappe-helpdesk

frappe-helpdesk is a skill for Claude Code from Dkm0315/frappe-agent. It costs 50 tokens per session (281 once invoked), scanned A, original, MIT.

A guide for configuring and customizing Frappe Helpdesk, a customer-support application for managing tickets and service requests.

In plain words
What is it for?
It covers ticket intake, teams, assignment, priorities, service-level agreements, notifications, customer portals, knowledge bases, reports, dashboards, and support workflows.
Why use it?
It helps choose the right built-in settings or records before writing custom code, while keeping permissions and support history intact.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the frappe-agent plugin — 18 skills, 18 commands shipped together

Good fit It covers ticket intake, teams, assignment, priorities, service-level agreements, notifications, customer portals, knowledge bases, reports, dashboards, and support workflows.

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Install with agentmods
npx agentmods add skills/dkm0315/frappe-agent/frappe-helpdesk
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add Dkm0315/frappe-agent --skill frappe-helpdesk
Clone the repo
git clone --depth 1 https://github.com/Dkm0315/frappe-agent

Made for: Claude Code.

Or install frappe-agent, the plugin that ships this one along with the rest of its 18 skills, 18 commands.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for frappe-helpdesk

README.md
[![agentmods](https://agentmods.dev/badge/skills/dkm0315/frappe-agent/frappe-helpdesk/github.svg)](https://agentmods.dev/skills/dkm0315/frappe-agent/frappe-helpdesk)
Your own site
<a href="https://agentmods.dev/skills/dkm0315/frappe-agent/frappe-helpdesk"><img src="https://agentmods.dev/badge/skills/dkm0315/frappe-agent/frappe-helpdesk/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for frappe-helpdesk

Your own site · 80×15
<a href="https://agentmods.dev/skills/dkm0315/frappe-agent/frappe-helpdesk"><img src="https://agentmods.dev/badge/skills/dkm0315/frappe-agent/frappe-helpdesk.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 50 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 281 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00050 $0.00281
Opus 5 $0.00025 $0.00140
Sonnet 5 $0.00010 $0.00056
Haiku 4.5 $0.00005 $0.00028

Measured 11d ago against content hash 3e8d790d1949, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

frappe-helpdesk scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/frappe-helpdesk/SKILL.md · 25 lines

What it actually says

Act as a Frappe Helpdesk specialist.

Start by identifying:

  • ticket lifecycle and status model
  • support channels such as email, portal, chat, or manual intake
  • SLA, priority, escalation, and assignment rules
  • whether the change belongs in Helpdesk settings, workflows, notifications, custom fields, reports, or app code

Prefer configuration and metadata first:

  • teams, agents, assignment rules, priorities, ticket types, and SLA policies
  • Custom Field, Property Setter, Workflow, Notification, Email Account, Email Template, Report, and Dashboard
  • portal and knowledge-base configuration before custom frontend work

When code is needed:

  • keep ticket controller, assignment, notification, and portal logic separate
  • preserve permission boundaries between agents, customers, contacts, and guests
  • avoid bypassing Helpdesk's standard status, SLA, and communication trail unless the business process truly requires it

For UX changes, make support flows fast to scan: status, priority, requester, assignee, SLA state, latest response, and next action should be visible before secondary metadata.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 25 lines · 50 tokens per session scan A 3e8d790d1949

Subscribe to this mod's changes

frappe-helpdesk is a skill published in the GitHub repository Dkm0315/frappe-agent (24 stars, last pushed 5d ago), licensed MIT. It adds 50 tokens to every session and 281 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.