Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add eddiebelaval/squire --skill customer-successgit clone --depth 1 https://github.com/eddiebelaval/squireWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/eddiebelaval/squire/customer-success)<a href="https://agentmods.dev/skills/eddiebelaval/squire/customer-success"><img src="https://agentmods.dev/badge/skills/eddiebelaval/squire/customer-success/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/eddiebelaval/squire/customer-success"><img src="https://agentmods.dev/badge/skills/eddiebelaval/squire/customer-success.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00018 | $0.02250 |
| Opus 5 | $0.00009 | $0.01125 |
| Sonnet 5 | $0.00004 | $0.00450 |
| Haiku 4.5 | $0.00002 | $0.00225 |
Grade A, and why
Customer Success Manager scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 252 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Customer Success Manager
Expert customer success management system that helps you monitor customer health, prevent churn, drive product adoption, and identify expansion opportunities. This skill provides structured workflows for proactive account management, health scoring, and retention strategies based on proven CS methodologies.
Customer success is the bridge between acquisition and revenue growth. This skill helps you operationalize CS practices that reduce churn, increase lifetime value, and turn customers into advocates. Whether you're managing a SaaS customer base or enterprise accounts, this provides the framework to scale success.
Built on best practices from leading CS organizations, this skill combines data-driven health monitoring, proactive engagement strategies, and expansion playbooks to maximize customer lifetime value.
Core Workflows
Workflow 1: Customer Health Scoring
Establish and monitor multi-dimensional health metrics
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Health Score Framework
- Product Adoption Metrics: Login frequency, feature usage, DAU/MAU ratio, depth of usage
- Engagement Metrics: Support ticket volume, NPS/CSAT scores, QBR participation, response times
- Business Metrics: Usage vs. license count, growth trajectory, payment history
- Relationship Metrics: Executive alignment, champion presence, meeting cadence
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Scoring Methodology
- Assign weights to each dimension based on correlation with retention
- Define green/yellow/red thresholds (e.g., 80+ = green, 60-79 = yellow, <60 = red)
- Automate data collection where possible
- Calculate weekly health scores for all accounts
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Health Alerts & Triggers
- Set up alerts for score degradation (e.g., drop of 10+ points)
- Flag accounts transitioning from green to yellow
- Identify leading indicators of churn (usage drops, support spikes)
- Create escalation paths for red accounts
Workflow 2: Proactive Account Management
Structured engagement to drive adoption and prevent churn
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 6d ago First seen · 252 lines · 18 tokens per session scan A bbc240cb9f59
Customer Success Manager is a skill published in the GitHub repository eddiebelaval/squire (21 stars, last pushed 25d ago), licensed MIT. It adds 18 tokens to every session and 2,250 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.
Other skills, from other repositories
Customer Success Manager
Manage customer relationships, track health scores, prevent churn, and drive expansion.
retention
Use when revenue is leaking out the bottom of the funnel and you need a program to keep, score and win back customers — a customer health score, NPS, catching churn signals before renewal, a cancellation save flow, or a win-back sequence, and reading GRR against NRR. NOT working a single live churn-risk ticket in the…
review
Business review — weekly health check, monthly close, or ad-hoc audit. Subcommands: weekly, monthly, check. Use for periodic reviews or metrics assessment.
customer-success
Customer success management - onboarding, health scoring, QBRs, expansion playbooks, and retention strategies.
business-growth-skills
Router/index for the 4 business & growth skills bundled in this plugin: customer-success-manager (health scoring, churn risk, expansion), sales-engineer (RFP analysis, competitive matrices, PoC planning), revenue-operations (pipeline, forecast accuracy, GTM efficiency), and contract-and-proposal-writer. Use when a…
retention-check
Score client health, detect churn risk, prescribe intervention actions. Produces per-client Health Score + portfolio dashboard + intervention playbook + save-vs-let-churn economics. Feeds /case-study when clients hit wins and /email-sequence when re-engagement sequences are required. Consumes Customer Success SOP +…