extract-customer-insights

extract-customer-insights is a skill for Claude Code from emichy/product-judgment. It costs 106 tokens per session (1,064 once invoked), scanned A, original, MIT.

A method for turning a customer conversation into evidence-based findings about current behavior, workarounds, and supporting signals from tickets, CRM records, issues, or code.

In plain words
What is it for?
Use it to summarize what a customer revealed, select proof quotes, check whether other records support the signal, and decide what ticket to file.
Why use it?
It keeps teams from mistaking one person's comment for a broader pattern or inventing conclusions from a transcript.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the product-judgment plugin — 5 skills shipped together

Good fit Use it to summarize what a customer revealed, select proof quotes, check whether other records support the signal, and decide what ticket to file.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/emichy/product-judgment/extract-customer-insights
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add emichy/product-judgment --skill extract-customer-insights
Clone the repo
git clone --depth 1 https://github.com/emichy/product-judgment

Made for: Claude Code.

Or install product-judgment, the plugin that ships this one along with the rest of its 5 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for extract-customer-insights

README.md
[![agentmods](https://agentmods.dev/badge/skills/emichy/product-judgment/extract-customer-insights/github.svg)](https://agentmods.dev/skills/emichy/product-judgment/extract-customer-insights)
Your own site
<a href="https://agentmods.dev/skills/emichy/product-judgment/extract-customer-insights"><img src="https://agentmods.dev/badge/skills/emichy/product-judgment/extract-customer-insights/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for extract-customer-insights

Your own site · 80×15
<a href="https://agentmods.dev/skills/emichy/product-judgment/extract-customer-insights"><img src="https://agentmods.dev/badge/skills/emichy/product-judgment/extract-customer-insights.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 106 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,064 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00106 $0.01064
Opus 5 $0.00053 $0.00532
Sonnet 5 $0.00021 $0.00213
Haiku 4.5 $0.00011 $0.00106

Measured 12d ago against content hash 480fc211bd88, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

extract-customer-insights scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/extract-customer-insights/SKILL.md · 72 lines

How it starts

The opening of the file, as written. The whole thing — 72 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Extract customer insights

What the call revealed — not a theme deck. Transcript only for quotes — never invent. Search before you label corroborated.

House style

Answer first, in one sentence. Then only the evidence that carries it. Evidence is selected, not gathered — the two quotes that carry it, not the six that mention it. Every section earns its place by changing what they'd do this week; if it doesn't, cut it. Slack, not email. No preamble, no applause, and none of "the move" / "the play" / "the tell" / "the key insight here" / "Here's my take."

120 words of your own prose is long. 180 is an analysis — cut until it isn't. Quotes don't count.

Search findings live in Triangulate. Never in Proof, never in Other signals.

Output contract

Step Deliver
1 Line 1: Right now they [job] by [workaround] — whichever workaround carries the cost, not the one they came to test. Observed only; a read like "they know it breaks" is Assumption or a quote, not Line 1. Can't say it → say you don't have an insight yet.
2 Proof: two or three quotes on the lede, the ones with a consequence. Then one sentence of label, max. No paragraph after the quotes. Label anything beyond the tape as inference or read. Vibe is allowed; invented certainty isn't.
3 One bet card, on the workaround with the cost. If that isn't what they came to test, say both in a line: "They shrugged at alerts; the cost is month-end in finance." Other signals: at most three, one sentence each. No account lists, no filing briefs, no second bet.
4 Triangulate — search tickets, CRM, issues, analytics, repo. Don't write "Corroborated" without searching.
5 One sentence read, one sentence flip. Don't restate the bet card. Offer pressure-test-a-bet or make-it-land if useful.

Anything about how they work keeps its line even when it changes nothing this week.

Bet card

Behavior: one line — outcome → workaround — quote. Not a paragraph, and not the leap. Assumption: [what this implies — the leap goes here] Test: [smallest observable check — show something, grep tickets, a metric. Not another interview if avoidable.]

Read the full file on GitHub · 72 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 72 lines · 106 tokens per session scan A 480fc211bd88

Subscribe to this mod's changes

extract-customer-insights is a skill published in the GitHub repository emichy/product-judgment (4 stars, last pushed 26d ago), licensed MIT. It adds 106 tokens to every session and 1,064 once invoked, about $0.0005 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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