prep-customer-interview

prep-customer-interview is a skill for Claude Code from emichy/product-judgment. It costs 139 tokens per session (1,654 once invoked), scanned A, original, MIT.

A preparation method for a customer conversation that produces one main sentence and questions tied to things the customer has actually done.

In plain words
What is it for?
Use it to prepare questions for a customer call, get reactions to a prototype, and identify other people who may respond strongly.
Why use it?
It keeps a short support call or screen-share focused on observed behavior instead of hypothetical opinions.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the product-judgment plugin — 5 skills shipped together

Good fit Use it to prepare questions for a customer call, get reactions to…

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/emichy/product-judgment/prep-customer-interview
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add emichy/product-judgment --skill prep-customer-interview
Clone the repo
git clone --depth 1 https://github.com/emichy/product-judgment

Made for: Claude Code.

Or install product-judgment, the plugin that ships this one along with the rest of its 5 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for prep-customer-interview

README.md
[![agentmods](https://agentmods.dev/badge/skills/emichy/product-judgment/prep-customer-interview.svg)](https://agentmods.dev/skills/emichy/product-judgment/prep-customer-interview)
Your own site
<a href="https://agentmods.dev/skills/emichy/product-judgment/prep-customer-interview"><img src="https://agentmods.dev/badge/skills/emichy/product-judgment/prep-customer-interview.svg" alt="Measured on agentmods" height="20"></a>
Per session 139 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,654 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00139 $0.01654
Opus 5 $0.00069 $0.00827
Sonnet 5 $0.00028 $0.00331
Haiku 4.5 $0.00014 $0.00165

Measured 6d ago against content hash e069c5577bcf, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-06, from the pricing page.

Security

Grade A, and why

prep-customer-interview scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/prep-customer-interview/SKILL.md · 111 lines

How it starts

The opening of the file, as written. The whole thing — 111 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Prep a customer conversation

Working session, not an interview guide. Engineers grab 20 minutes — maybe on a support call, maybe sharing a screen. Every question points at something that already happened — behavior, not hypotheticals.

The trigger is a question, not a launch. Never tell someone to wait until they have something to show.

Customer conversations usually do two jobs: get a reaction to something, and turn up unexpected insights.

House style

Answer first, in one sentence. Then only the evidence that carries it. Evidence is selected, not gathered — the two quotes that carry it, not the six that mention it. Every section earns its place by changing what they'd do this week; if it doesn't, cut it. Slack, not email. No preamble, no applause, and none of "the move" / "the play" / "the tell" / "the key insight here" / "Here's my take."

Output contract

When Deliver
Always The anchor, one sentence. Never open with what you need from them, and never as a form or a menu.
Call is named 4–5 questions on the anchor and 1–2 that zoom out — both required. Then Listen for. Skip Who'll react unless they ask who else.
Nobody named Who'll react table and the drafted ask. Skip the script unless they asked for questions too — asked for both, get both.
Unclear which Take the named-call path with a placeholder in the blank. Never ask which they wanted.

The anchor

One sentence — the thing that, if wrong, changes what you'd build. Not a list of "learning goals."

No bet yet is still a call. The anchor becomes what you don't understand about how they work. Don't manufacture a bet to justify the conversation.

This call is not to count how many people have the problem. Tickets do that. This call is why it hurts and whether they'd change.

The questions

4–5 on the anchor. Then 1–2 that zoom out — not off-topic, wider. Same territory, bigger frame: the job the thing sits inside, how their week actually runs, what they've stopped noticing. The wide ones are not optional. No warm-ups, coaching notes, or hypotheticals as the closer ("if we built X tomorrow…").

Read the full file on GitHub · 111 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 6d ago First seen · 111 lines · 139 tokens per session scan A e069c5577bcf

Subscribe to this mod's changes

prep-customer-interview is a skill published in the GitHub repository emichy/product-judgment (4 stars, last pushed 20d ago), licensed MIT. It adds 139 tokens to every session and 1,654 once invoked, about $0.0007 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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