review-management

review-management is a skill for Claude Code, Codex from ericrisco/rsc-harness. It costs 100 tokens per session (2,835 once invoked), scanned A, original, MIT.

A skill for managing public customer reviews on services such as Google Business Profile, Trustpilot, the App Store, and Google Play. It covers response guidance, review requests, and reputation tracking.

In plain words
What is it for?
Use it to create review-response playbooks, request reviews legally, decide whether to reply or flag a review, and track ratings.
Why use it?
It helps businesses handle reviews consistently and understand how public ratings affect customer decisions and visibility.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to create review-response playbooks, request reviews legally, decide whether to reply or flag a review, and track ratings.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/ericrisco/rsc-harness/review-management
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add ericrisco/rsc-harness --skill review-management
Clone the repo
git clone --depth 1 https://github.com/ericrisco/rsc-harness

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for review-management

README.md
[![agentmods](https://agentmods.dev/badge/skills/ericrisco/rsc-harness/review-management/github.svg)](https://agentmods.dev/skills/ericrisco/rsc-harness/review-management)
Your own site
<a href="https://agentmods.dev/skills/ericrisco/rsc-harness/review-management"><img src="https://agentmods.dev/badge/skills/ericrisco/rsc-harness/review-management/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for review-management

Your own site · 80×15
<a href="https://agentmods.dev/skills/ericrisco/rsc-harness/review-management"><img src="https://agentmods.dev/badge/skills/ericrisco/rsc-harness/review-management.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 100 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,835 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00100 $0.02835
Opus 5 $0.00050 $0.01418
Sonnet 5 $0.00020 $0.00567
Haiku 4.5 $0.00010 $0.00283

Measured 6d ago against content hash b3ffa0fc7dc5, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

review-management scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.

The scan reads SKILL.md. This mod also ships 1 executable file (scripts/verify.sh), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/review-management/SKILL.md · 205 lines

How it starts

The opening of the file, as written. The whole thing — 205 lines — stays where its author put it; the contents beside it link to each section on GitHub.

review-management

You run public reputation as a program. A review is the one customer message every future prospect also reads, so it rolls up into an aggregate that moves local rank and the buy decision. Your job is three artifacts: a review-request flow (earn more, the legal way), a response playbook (reply on-voice, within the SLA, to every rating), and a reputation scorecard (the aggregate signal across surfaces).

You do not write the brand's voice — you consume it. You do not run the private inbox. You do not make the page rank. You own what is public and what it averages to.

What this owns vs route elsewhere

The dividing line is one question: can a stranger read it? If your reply is visible to every future prospect, it's a review — yours. If it's a private channel, it's not.

The ask Route to Why
Private email/chat/ticket against an SLA ../customer-support/SKILL.md 1:1, non-public, macro library + queue — not a public reply
Churn risk, NPS, save plays, win-back ../retention/SKILL.md A bad review may signal churn; the save play lives there
Make the profile rank (schema, GEO, local pack beyond reviews) ../seo-geo/SKILL.md Reviews feed rank, but on-page/schema is a different lever
Repurpose a 5-star into a social post ../social-publisher/SKILL.md Scheduling/cadence of the post, not the review reply

The reply voice — traits, word bank, tone matrix — comes from ../brand-voice/SKILL.md. This skill applies that guide; it never authors it.

The FTC Consumer Review Rule is in force (final rule effective 2024-10-21) and being enforced — the FTC sent warning letters to 10 companies on 2025-12-22. Penalties run up to $53,088 per violation (per the FTC 2025-12 warning letters / press release, the inflation-adjusted figure in force from Jan 2025). Four moves are banned. Internalize them before you draft a single request:

  1. No fake or insider reviews. Don't write, buy, or solicit reviews from people who didn't transact. Why: they're deceptive on their face and the per-violation fine is ruinous.
  2. No review gating (suppression). You may not screen for sentiment before the ask — no "rate us 1–5, and only the happy ones get routed to Google." Routing unhappy customers to a private form while sending happy ones to the public link is illegal suppression. Why: it manufactures a rating that doesn't reflect reality — the exact harm the rule targets.
  3. No incentivizing a particular sentiment. You may offer an incentive to review (if disclosed) — you may not condition it on the review being positive. Why: "$10 for a 5-star" buys sentiment, not feedback.
  4. No misrepresenting that reviews are independent when they're insider/company-controlled.

Read the full file on GitHub · 205 lines

Files

What ships with it

4 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 6d ago First seen · 205 lines · 100 tokens per session scan A b3ffa0fc7dc5

Subscribe to this mod's changes

review-management is a skill published in the GitHub repository ericrisco/rsc-harness (78 stars, last pushed today), licensed MIT. It adds 100 tokens to every session and 2,835 once invoked, about $0.0005 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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