churn-prevention

churn-prevention is a skill for Claude Code, Codex from event4u-app/agent-config. It costs 43 tokens per session (1,874 once invoked), scanned A, original, MIT.

A set of instructions for preventing customer churn, meaning customers stopping their subscriptions or leaving. It separates churn into four causes: payment failure, lack of value, relationship problems, or poor fit.

In plain words
What is it for?
Use it to build health scores, classify why customers leave, identify accounts at risk, and choose customer-success actions.
Why use it?
It helps teams replace vague retention efforts with early warning signals and a response matched to the reason an account may leave.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to build health scores, classify why customers leave, identify accounts at risk, and choose customer-success actions.

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Install with agentmods
npx agentmods add skills/event4u-app/agent-config/churn-prevention
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add event4u-app/agent-config --skill churn-prevention
Clone the repo
git clone --depth 1 https://github.com/event4u-app/agent-config

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-prevention

README.md
[![agentmods](https://agentmods.dev/badge/skills/event4u-app/agent-config/churn-prevention/github.svg)](https://agentmods.dev/skills/event4u-app/agent-config/churn-prevention)
Your own site
<a href="https://agentmods.dev/skills/event4u-app/agent-config/churn-prevention"><img src="https://agentmods.dev/badge/skills/event4u-app/agent-config/churn-prevention/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-prevention

Your own site · 80×15
<a href="https://agentmods.dev/skills/event4u-app/agent-config/churn-prevention"><img src="https://agentmods.dev/badge/skills/event4u-app/agent-config/churn-prevention.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 43 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,874 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00043 $0.01874
Opus 5 $0.00022 $0.00937
Sonnet 5 $0.00009 $0.00375
Haiku 4.5 $0.00004 $0.00187

Measured 10d ago against content hash 091612ab5f27, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-09, from the pricing page.

Security

Grade A, and why

churn-prevention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

src/skills/churn-prevention/SKILL.md · 165 lines

How it starts

The opening of the file, as written. The whole thing — 165 lines — stays where its author put it; the contents beside it link to each section on GitHub.

churn-prevention

When to use

  • Net retention dropped and the team cannot name which of the four churn causes is dominant — defence-spending is uniform when it should be cause-specific.
  • A health score exists but does not predict — it tracks usage but misses relationship and fit signals — and CS plays are running on bad triggers.
  • A board ask names "are we losing customers we should have kept, or customers who never fit?" — the answer requires the four-way classification, not a single number.

Do NOT use to fix days 0–30 onboarding (route to onboarding-design), drive upsell or expansion (route to expansion-playbook), or build product-led retention loops (route to retention-loops).

Cognition cluster

  • Mental model 30 — Inversion. Do not ask "how do we keep this account?" — ask "name the reason this account will leave." The inversion forces a cause; the cause picks the move. See docs/contracts/mental-models.md § 30.
  • Mental model 16 — Leading vs. lagging indicators. Cancellation is lagging; usage-decay, relationship-decay, and fit-mismatch signals are leading. A health score built on lagging signals can only confirm churn after the cancel request lands. See mental-models.md § 16.
  • Mental model 3 — Pareto (80/20). ~20 % of accounts carry ~80 % of revenue risk. Uniform health-monitoring across the book is theatre; weighted monitoring is reasoning. See mental-models.md § 3.
  • Context-spine — product + customer-segment. Read the product slot for which capabilities the segment was sold (value-churn lives here when capability and pitch diverged), and the customer-segment slot for the segment's switch-event patterns — fit-churn shows up early in segments whose switch event differs from the ICP. See context-spine.

Procedure

Step 0: Inspect — classify the last 20 churn events

Inspect the most recent 20 cancellation events. Tag each as one of:

Read the full file on GitHub · 165 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 165 lines · 43 tokens per session scan A 091612ab5f27

Subscribe to this mod's changes

churn-prevention is a skill published in the GitHub repository event4u-app/agent-config (10 stars, last pushed today), licensed MIT. It adds 43 tokens to every session and 1,874 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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