customer-research

customer-research is a skill for Claude Code, Codex from event4u-app/agent-config. It costs 48 tokens per session (1,611 once invoked), scanned A, original, MIT.

A customer-interview research guide focused on understanding why people choose, switch from, cancel, or seek a product.

In plain words
What is it for?
It supports interview planning, Jobs-to-be-Done questions, investigating cancellations or refunds, and validating a feature before defining its acceptance criteria.
Why use it?
It helps replace vague feature requests or churn assumptions with direct evidence from users' experiences and decisions.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit It supports interview planning, Jobs-to-be-Done questions, investigating cancellations or refunds, and validating a feature before defining its acceptance criteria.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/event4u-app/agent-config/customer-research
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add event4u-app/agent-config --skill customer-research
Clone the repo
git clone --depth 1 https://github.com/event4u-app/agent-config

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-research

README.md
[![agentmods](https://agentmods.dev/badge/skills/event4u-app/agent-config/customer-research/github.svg)](https://agentmods.dev/skills/event4u-app/agent-config/customer-research)
Your own site
<a href="https://agentmods.dev/skills/event4u-app/agent-config/customer-research"><img src="https://agentmods.dev/badge/skills/event4u-app/agent-config/customer-research/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for customer-research

Your own site · 80×15
<a href="https://agentmods.dev/skills/event4u-app/agent-config/customer-research"><img src="https://agentmods.dev/badge/skills/event4u-app/agent-config/customer-research.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 48 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,611 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00048 $0.01611
Opus 5 $0.00024 $0.00805
Sonnet 5 $0.00010 $0.00322
Haiku 4.5 $0.00005 $0.00161

Measured 7d ago against content hash 3ca9f5c375c5, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

customer-research scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

src/skills/customer-research/SKILL.md · 126 lines

How it starts

The opening of the file, as written. The whole thing — 126 lines — stays where its author put it; the contents beside it link to each section on GitHub.

customer-research

When to use

  • A backlog item is fuzzy because no one has talked to a current user about the underlying job in the last quarter.
  • A churn or refund spike needs a switch-event explanation, not a feature gap list.
  • A product owner is about to write AC for a feature that has not been validated against a real user job.

Do NOT use for quantitative funnel diagnosis (see funnel-analysis), RICE-style ranking (see rice-prioritization), or surveying at scale — this skill is about depth-5-to-10 interviews, not statistics.

Cognition cluster

  • Mental model 2 — Jobs-to-be-Done. Frames every question against the switch event: what caused the user to fire the previous solution? See docs/contracts/mental-models.md § 2.
  • Mental model 3 — Pareto principle. A research week that produces 12 distinct insights is usually re-discovering the same three. See mental-models.md § 3.

Procedure

Step 0: Frame the job

  1. Write one sentence: "Users hire <thing> to make progress in <situation>, when motivated by <pressure>, expecting <outcome>." If you cannot finish the sentence, the discovery slice is not yet shaped — stop and route to po-discovery.
  2. Read the product slot of the context-spine (if the consumer project has filled it) for bounded scope, and the team slot for the senior PO / researcher handoff target. Skip if absent — note in the brief.
  3. Identify one competing solution the user might fire. Multiple competitors per session blurs the switch event.

Step 1: Recruit the right 5–8

  1. Recruit switchers (joined in last 60 days) and leavers (cancelled in last 60 days). Long-tenure power-users go in a separate bucket — they explain habits, not jobs.
  2. 5 minimum, 8 maximum. Saturation hits around 6 in a tightly scoped job — the Pareto cut. Beyond 8 is research theatre.
  3. Avoid friends, employees, beta-program over-talkers — selection bias is the failure mode that survives the AC.

Read the full file on GitHub · 126 lines

Files

What ships with it

1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 7d ago First seen · 126 lines · 48 tokens per session scan A 3ca9f5c375c5

Subscribe to this mod's changes

customer-research is a skill published in the GitHub repository event4u-app/agent-config (10 stars, last pushed today), licensed MIT. It adds 48 tokens to every session and 1,611 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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