returns-refund-policy

returns-refund-policy is a skill for Claude Code, Codex from finsilabs/awesome-ecommerce-skills. It costs 30 tokens per session (2,678 once invoked), scanned A, original, MIT.

A guide to applying store rules to returns and refunds. It covers different return periods, restocking fees, final-sale products, and exceptions for loyalty members.

In plain words
What is it for?
Use it to automate return approvals, set product-specific refund rules, apply customer-based exceptions, and manage return workflows.
Why use it?
It reduces case-by-case decisions by customer service and applies the same rules to similar orders. It also helps keep return decisions traceable when policies need to be reviewed.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one. Also seen: mentions Codex; mentions Gemini CLI; mentions OpenCode.

Good fit Use it to automate return approvals, set product-specific refund rules, apply customer-based exceptions, and manage return workflows.

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Install with agentmods
npx agentmods add skills/finsilabs/awesome-ecommerce-skills/returns-refund-policy
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add finsilabs/awesome-ecommerce-skills --skill returns-refund-policy
Clone the repo
git clone --depth 1 https://github.com/finsilabs/awesome-ecommerce-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for returns-refund-policy

README.md
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Your own site
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Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for returns-refund-policy

Your own site · 80×15
<a href="https://agentmods.dev/skills/finsilabs/awesome-ecommerce-skills/returns-refund-policy"><img src="https://agentmods.dev/badge/skills/finsilabs/awesome-ecommerce-skills/returns-refund-policy.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 30 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,678 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00030 $0.02678
Opus 5 $0.00015 $0.01339
Sonnet 5 $0.00006 $0.00536
Haiku 4.5 $0.00003 $0.00268

Measured 12d ago against content hash 8a3c10821e67, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

returns-refund-policy scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/business-operations/returns-refund-policy/SKILL.md · 218 lines

How it starts

The opening of the file, as written. The whole thing — 218 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Returns & Refund Policy Engine

Overview

A returns and refund policy engine enforces your rules automatically: different return windows per product category, restocking fees for specific item types, final-sale exclusions, and extended windows for loyalty members. This prevents your customer service team from manually evaluating every return request and ensures consistent policy enforcement. Most platforms can implement these rules through their returns apps combined with product tags and customer segments.

When to Use This Skill

  • When your return logic is inconsistent because it's handled case-by-case by customer service
  • When you need different return windows for different product categories (electronics vs. apparel vs. consumables)
  • When implementing tiered return policies where loyalty members get extended windows or waived restocking fees
  • When building an automated approval workflow that handles most returns without human intervention
  • When compliance or legal requirements mandate that return policies be auditable and version-controlled

Core Instructions

Step 1: Determine your platform and choose the right returns tool

Platform Recommended Tool Why
Shopify Loop Returns or AfterShip Returns Loop is the most feature-complete: supports per-product-type policies, restocking fees, final-sale blocking, and loyalty tier overrides
WooCommerce ReturnGo or WooCommerce Returns and Warranty Requests ReturnGo supports custom policy rules per product category and automated approval logic
BigCommerce AfterShip Returns Center or Loop Returns Both support per-category policy rules and restocking fees
Custom / Headless Build a policy evaluation engine + Shippo for return labels Store policies in a database; evaluate them programmatically when return requests come in

Step 2: Define your return policy rules

Before configuring any tool, define your policy matrix clearly:

Read the full file on GitHub · 218 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 218 lines · 30 tokens per session scan A 8a3c10821e67

Subscribe to this mod's changes

returns-refund-policy is a skill published in the GitHub repository finsilabs/awesome-ecommerce-skills (52 stars, last pushed 6mo ago), licensed MIT. It adds 30 tokens to every session and 2,678 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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