zendesk-mcp-server: Skill for Claude Code

.claude/skills/probe-spike/SKILL.md

probe-spike is a skill for Claude Code from fruggr/zendesk-mcp-server. It costs 77 tokens per session (1,036 once invoked), scanned A, original, MIT.

A planning method that tests uncertain facts in a live Zendesk account before a feature plan is written. A probe is a small read-only check of how the service actually responds.

In plain words
What is it for?
It helps identify questions, run safe probes, record the results, and use those results to scope Zendesk work before coding.
Why use it?
It prevents plans, types, mocks, and tests from being built on guessed API responses or permissions.

Skill for Claude Code

Written for Claude Code: installed under .claude/.

This is fruggr/zendesk-mcp-server's own configuration. It tells Claude Code how to work on zendesk-mcp-server itself, so it is not a mod to install elsewhere. Copy it as a starting point and replace the rules that are about this project. Everything zendesk-mcp-server configures →

Reuse

Borrowing it

Nothing to install: this file belongs to fruggr/zendesk-mcp-server. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.

Copy the file
curl -O https://raw.githubusercontent.com/fruggr/zendesk-mcp-server/main/.claude/skills/probe-spike/SKILL.md
Clone the repo
git clone --depth 1 https://github.com/fruggr/zendesk-mcp-server

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for probe-spike

README.md
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Your own site
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Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for probe-spike

Your own site · 80×15
<a href="https://agentmods.dev/skills/fruggr/zendesk-mcp-server/probe-spike"><img src="https://agentmods.dev/badge/skills/fruggr/zendesk-mcp-server/probe-spike.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 77 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,036 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 1 finding. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00077 $0.01036
Opus 5.5 $0.00031 $0.00414
Sonnet 5.5 $0.00015 $0.00207
Haiku 4.5 $0.00008 $0.00104

Measured 4d ago against content hash b66188a05dee, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

probe-spike scanned grade A with 1 finding against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 4d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Makes network callslowCapability

Not a fault in itself. Listed so you know the mod talks to something, and to what.

- **Hard rules first**: never read, print, export or `curl` with the token
.claude/skills/probe-spike/SKILL.md · 74 lines

How it starts

The opening of the file, as written. The whole thing — 74 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Probe spike — scope from ground truth, then plan

Zendesk's docs are thin on response shapes, and the tools return formatted text, never raw JSON. A plan built on a guessed shape fails late: types, mocks and tests all encode the guess. So when a plan rests on such a fact, measure it on a live tenant before writing the plan. Order: spike → report → plan → owner's go → code. No feature code before the plan is approved.

Skip the spike when every fact the plan needs is already observable through the MCP tools, or already pinned by a mock that a live run confirmed.

Author side

  1. List the questions. Each one is a fact the plan branches on (Q1, Q2…), stated so a yes/no or a shape answers it. Mark which can be answered through the existing mcp__<server>__* tools and which need raw payloads.
  2. Write the probe for the raw-payload questions: scripts/probe-<topic>.ts, following the conventions in docs/live-testing.md (Probes). In particular:
    • credentials from scripts/live-auth.ts, never from the caller;
    • GETs only, through zendeskGet (raw fetch only for a header question);
    • print keys, ids, stages, timestamps, numbers — never subjects, bodies or names;
    • a failing step is a finding: report it and carry on;
    • auto-discover a sample that can actually answer the question (a ticket that carries an SLA, a non-empty view) instead of trusting a hard-coded id. Gates: pnpm typecheck, pnpm check. A probe is dev tooling, exempt from a functional validation plan.
  3. Open a draft PR carrying the probe and a ## Spike protocol section in its description, written for an agent that has none of your context:
    • Hard rules first: never read, print, export or curl with the token (the session security classifier blocks it; every step resolves the credential itself); read-only in Zendesk; no subjects, bodies or names in the report.
    • Environment: assume a ready one, as in functional-validation-plan (on the branch, zendesk-local running and signed in). Do not make the executor install, build or configure anything.
    • Steps: the probe command(s), then the MCP tool calls that give today's baseline, then any client facts needed (claude --version, OS).
    • Human hand-offs: say exactly what to ask the human when the tenant lacks the state a question needs (a view column, an SLA policy). The executor asks; it never changes the tenant itself.
    • Report shape: one section per question, then anomalies, then the raw probe output in a collapsed <details> block.
  4. Subscribe to the PR and wait for the report. Do not start coding.

Read the full file on GitHub · 74 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 4d ago First seen · 74 lines · 77 tokens per session scan A b66188a05dee

Subscribe to this mod's changes

probe-spike is a skill published in the GitHub repository fruggr/zendesk-mcp-server (14 stars, last pushed today), licensed MIT. It adds 77 tokens to every session and 1,036 once invoked, about $0.0003 per session on Opus 5.5. A static security scan graded it A with 1 finding (makes network calls). No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-21.

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