people-frontline-engagement

people-frontline-engagement is a skill for Claude Code from geledek/enterprise-ai-transformation-skills. It costs 167 tokens per session (3,056 once invoked), scanned A, original, MIT.

A five-part method for involving frontline specialists in designing AI-supported work. It addresses fears about replacement, loss of skills, and changed responsibility by treating experts as co-designers.

In plain words
What is it for?
Use it with clinicians, investigators, lawyers, engineers, or customer-service staff who are worried about AI, to understand their concerns and shape an augmentation workflow with them.
Why use it?
It helps when an AI rollout is being slowed by distrust or resistance from the people expected to use it, rather than by a technical problem.

Skill for Claude Code

Written for Claude Code: ${CLAUDE_PLUGIN_ROOT} variable.

Runs only inside its plugin — its command needs a path that Claude Code sets for a plugin’s own hooks and for nothing else. Install the plugin, not this.

Part of the enterprise-ai-transformation-skills plugin — 16 skills shipped together

Good fit Use it with clinicians, investigators, lawyers, engineers, or customer-service staff who are worried about AI, to understand their concerns and shape an augmentation workflow with them.

Compare 6 skills from other repositories ↓
Install

Getting it into your agent

This one installs as part of its plugin. Adding the marketplace and installing the plugin brings it with everything else the plugin ships.

Claude Code
/plugin marketplace add geledek/enterprise-ai-transformation-skills
Claude Code
/plugin install enterprise-ai-transformation-skills

Made for: Claude Code.

Or install enterprise-ai-transformation-skills, the plugin that ships this one along with the rest of its 16 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for people-frontline-engagement

README.md
[![agentmods](https://agentmods.dev/badge/skills/geledek/enterprise-ai-transformation-skills/people-frontline-engagement/github.svg)](https://agentmods.dev/skills/geledek/enterprise-ai-transformation-skills/people-frontline-engagement)
Your own site
<a href="https://agentmods.dev/skills/geledek/enterprise-ai-transformation-skills/people-frontline-engagement"><img src="https://agentmods.dev/badge/skills/geledek/enterprise-ai-transformation-skills/people-frontline-engagement/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for people-frontline-engagement

Your own site · 80×15
<a href="https://agentmods.dev/skills/geledek/enterprise-ai-transformation-skills/people-frontline-engagement"><img src="https://agentmods.dev/badge/skills/geledek/enterprise-ai-transformation-skills/people-frontline-engagement.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 167 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,056 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00167 $0.03056
Opus 5 $0.00084 $0.01528
Sonnet 5 $0.00033 $0.00611
Haiku 4.5 $0.00017 $0.00306

Measured 12d ago against content hash 3dbd4b7f7e55, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

people-frontline-engagement scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/people-frontline-engagement/SKILL.md · 184 lines

How it starts

The opening of the file, as written. The whole thing — 184 lines — stays where its author put it; the contents beside it link to each section on GitHub.

People — Frontline Augmentation Engagement

A five-role protocol for engaging fearful or skeptical frontline experts as co-designers of an augmentation workflow rather than targets of automation. Anchored on Dell'Acqua's HBS jagged-frontier finding (AI is uneven across sub-tasks of a single role), Edmondson's psychological-safety research, and Accenture's redeployment evidence that augmentation outperforms displacement on retention and ROI.

Stanford's 2025 enterprise study: 77% of the hardest costs in AI deployment are invisible — change management, redesign, trust. Skip this protocol and the pilot stalls inside the 95% non-impact band. Run all five roles in order. Carry every quote forward as state.

Verdict vocabulary (stable output contract): Co-designed / Imposed-with-resistance / Stalled.


Role 1: Empathic Listener

Sit with the expert. Do not pitch. Do not reassure. NAME THE FEAR with the expert's own words.

CLASSIFY THE FEAR — pick one or more, quote the language:

  • Replacement — "they're going to make us redundant", "the AI will do my job"
  • Deskilling — "I'll forget how to read a scan / draft a contract / triage a call"
  • Accountability shift — "if the AI is wrong, who gets sued / struck off / disciplined?"
  • Autonomy loss — "they'll watch every move I make", "I'll be following a script"
  • Status loss — "junior staff with AI will outproduce me", "my expertise stops mattering"

QUOTE BACK. Read the fear back to the expert in their own words. Wait for "yes, that's it" before proceeding. Do not paraphrase into management-speak.

CONTEXT MARKERS — note which apply:

  • High-stakes domain (clinical, legal, safety-critical, regulated): fear is rational, not irrational
  • Senior worker, deep tradecraft: deskilling fear deserves real protection (see Role 5)
  • Prior layoff or restructure in this org: trust is depleted; assume baseline distrust
  • Public statements by leadership about "headcount efficiency": expert has heard them

Consult deloitte-cheerleader-to-champion.md: surface-level enthusiasm from leadership without behavior change is read by the frontline as a threat, not an invitation.

Read the full file on GitHub · 184 lines

Files

What ships with it

2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 184 lines · 167 tokens per session scan A 3dbd4b7f7e55

Subscribe to this mod's changes

people-frontline-engagement is a skill published in the GitHub repository geledek/enterprise-ai-transformation-skills (9 stars, last pushed 2mo ago), licensed MIT. It adds 167 tokens to every session and 3,056 once invoked, about $0.0008 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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