mine-customer-chats

mine-customer-chats is a skill for Claude Code, Codex from genudo-ai/genudo_mcp. It costs 97 tokens per session (899 once invoked), scanned A, original, MIT.

A read-only method for studying real customer messages from a Genudo sales or support pipeline. It groups what people ask, where the agent fails, and which information is missing.

In plain words
What is it for?
Use it to measure common buyer needs, describe customer types, preserve real wording for tests, and find missing knowledge-base facts.
Why use it?
It replaces guesses about customer demand with evidence from actual conversations. It also exposes gaps that can cause incomplete or incorrect agent replies.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to measure common buyer needs, describe customer types, preserve real wording for tests, and find missing knowledge-base facts.

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Install with agentmods
npx agentmods add skills/genudo-ai/genudo_mcp/mine-customer-chats
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add genudo-ai/genudo_mcp --skill mine-customer-chats
Clone the repo
git clone --depth 1 https://github.com/genudo-ai/genudo_mcp

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for mine-customer-chats

README.md
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Your own site
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Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

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Your own site · 80×15
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Per session 97 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 899 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00097 $0.00899
Opus 5.5 $0.00039 $0.00360
Sonnet 5.5 $0.00019 $0.00180
Haiku 4.5 $0.00010 $0.00090

Measured 6d ago against content hash 0175c2bebbb6, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

mine-customer-chats scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

antigravity/genudo/skills/mine-customer-chats/SKILL.md · 77 lines

How it starts

The opening of the file, as written. The whole thing — 77 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Mine Customer Chats

Turn real conversations into an empirical picture of demand: what customers ask, how often, and where the agent's answers or knowledge run out. Read-only — nothing is written to the account.

1. Scope the sample

  • Confirm the pipeline (list_pipelines) and a window — 14–30 days is usually enough.
  • Pull customer-side messages with list_messages filtered by pipeline_id, start_date, end_date and role. Fetch one unfiltered page first to learn the role values this account returns, then filter to the customer side. Page with next_cursor.
  • Skip test traffic: opportunities with is_test, @example.com emails, or names ending in TEST R<n> (list_opportunities shows these).
  • Stay under the 30 requests/minute limit; on error -32029 or HTTP 429, wait ~25s and resume.

2. Clean the turns

  • Keep customer text only. Merge consecutive customer messages sent within ~60s into one turn.
  • Drop pure greetings, stickers, and empty messages.
  • Keep dialect and transliteration as written (Egyptian/Gulf Arabic, Franco-Arabic like bkam, 3ayez) — those spellings are exactly what tests must exercise later.

3. Cluster intents

Derive clusters from the data and the pipeline's business, not a fixed list. A typical commerce set, to adapt:

Cluster Examples
Price & offers price, bundles, discounts, free-shipping threshold
Product fit which variant suits me, sizes, ingredients/specs
Usage how to use, compatibility, results
Order intent "I want to order", sends address/phone
Payment cash on delivery, wallets, cards, instalments
Delivery time to my city, shipping cost, tracking
Post-purchase delays, changes, cancellation, returns, complaints

Count each cluster's share of turns and of conversations, and keep 3–5 verbatim examples.

4. Find the gaps

For a sample of conversations per cluster, read the agent's replies around the customer turn and flag:

  • Deflected or vague answers ("I'll check and get back to you") to a factual question.
  • Knowledge gaps — run search_knowledge_table with the customer's question; no relevant row means a missing fact. Note the exact question and the answer the business should give.
  • Premature action — an order or webhook fired before the customer confirmed (cross-check list_actions for the pipeline's actions and the opportunity's stage history).
  • Missed action — the customer clearly confirmed but nothing fired or the stage didn't move.
  • Wrong stage — the conversation's intent changed but the opportunity stayed put (list_pipeline_stages for the expected route).

Read the full file on GitHub · 77 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 6d ago First seen · 77 lines · 97 tokens per session scan A 0175c2bebbb6

Subscribe to this mod's changes

mine-customer-chats is a skill published in the GitHub repository genudo-ai/genudo_mcp (0 stars, last pushed 6d ago), licensed MIT. It adds 97 tokens to every session and 899 once invoked, about $0.0004 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-11.