sylph: Skill for Claude Code

.claude/skills/customer-success/SKILL.md

customer-success is a skill for Claude Code from getnao/sylph. It costs 0 tokens per session (568 once invoked), scanned A, original, no licence file.

A process for weekly customer follow-ups, customer health monitoring, and identifying possible churn risks from a customer-success backlog. Churn means customers stopping their use of or business with a company.

In plain words
What is it for?
Use it to draft weekly follow-ups, review customer health, and flag possible churn risks.
Why use it?
It helps customer-success teams notice follow-up needs and customers who may be at risk of leaving.

Skill for Claude Code

Written for Claude Code: installed under .claude/.

This is getnao/sylph's own configuration. It tells Claude Code how to work on sylph itself, so it is not a mod to install elsewhere. Copy it as a starting point and replace the rules that are about this project. Everything sylph configures →

View source ↗ getnao/sylph
Reuse

Borrowing it

Nothing to install: this file belongs to getnao/sylph. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.

Copy the file
curl -O https://raw.githubusercontent.com/getnao/sylph/main/.claude/skills/customer-success/SKILL.md
Clone the repo
git clone --depth 1 https://github.com/getnao/sylph

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-success

README.md
[![agentmods](https://agentmods.dev/badge/skills/getnao/sylph/customer-success/github.svg)](https://agentmods.dev/skills/getnao/sylph/customer-success)
Your own site
<a href="https://agentmods.dev/skills/getnao/sylph/customer-success"><img src="https://agentmods.dev/badge/skills/getnao/sylph/customer-success/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for customer-success

Your own site · 80×15
<a href="https://agentmods.dev/skills/getnao/sylph/customer-success"><img src="https://agentmods.dev/badge/skills/getnao/sylph/customer-success.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 0 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 568 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin unknown No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00000 $0.00568
Opus 5.5 $0.00000 $0.00227
Sonnet 5.5 $0.00000 $0.00114
Haiku 4.5 $0.00000 $0.00057

Measured 1mo ago against content hash 7da987a749e8, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

customer-success scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.claude/skills/customer-success/SKILL.md · 60 lines

The source is not reproduced here

No licence file

A repository with no LICENSE is all rights reserved by default, so the body is not copied here. The metadata, the measurements and the link are.

Read it on GitHub

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 1mo ago First seen · 60 lines · 0 tokens per session scan A 7da987a749e8

Subscribe to this mod's changes

customer-success is a skill published in the GitHub repository getnao/sylph (216 stars, last pushed 5mo ago), with no licence file. It costs nothing until one of its globs matches a file; then it loads 568 tokens. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

Related

Other skills, from other repositories

agent-os-run

Operate your BoS OS day to day. The coordination layer that runs after Bootstrap and Workshop: it shapes a rough idea into a measurable Mission Brief, staffs the mission by casting and speccing the agent team, then drives delivery from goal to running system. Three bounded agents — Mission Shaper, Agent Planner…

BoSMark/BoS_OS_Start · 219 tokens

agent-os-bootstrap

Build the BoS OS for a company, a structured operating system that helps a CEO or founder make better decisions and helps their team understand what they are trying to do. Researches the company from public information, creates the folder structure, populates strategy documents with company-specific content, maps…

BoSMark/BoS_OS_Start · 180 tokens

agent-os-workshop

Guide an executive through refining their BoS OS, deepening strategy documents, mapping the roles and responsibilities of people in the organisation, and defining their first mission with phased validation. Runs as an interactive workshop with a challenger-advisor tone. Use when someone wants to improve agent specs…

BoSMark/BoS_OS_Start · 196 tokens

company-brain-steward

Use when curating a small company-brain repo nightly.

Toni-Agent/company-brain-starter · 19 tokens

local-ai-agents

Build local-first AI agents that run entirely on a developer workstation with Microsoft Foundry Local and Qwen function-calling models. Covers Small Language Models (SLMs), the OpenAI-compatible local endpoint, sandboxed local tools, local RAG with Chroma, local MCP servers, hybrid cloud/local routing, and the…

microsoft/ai-agents-for-beginners · 200 tokens

systematic-debugging

Use when encountering any bug, test failure, or unexpected behavior, before proposing fixes.

obra/superpowers · 21 tokens