ticket-lookup

ticket-lookup is a skill for Claude Code from Goldziher/ai-rulez. It costs 12 tokens per session (46 once invoked), scanned A, original, MIT.

A support-ticket lookup workflow that gets a ticket's text from a helpdesk and passes it to a local lookup script. A support ticket is a recorded customer request or problem report.

In plain words
What is it for?
Use it to find orders connected to a support ticket.
Why use it?
It avoids manually copying the ticket text into the order-search tool.

Skill for Claude Code

Written for Claude Code: installed under .claude/.

Good fit Use it to find orders connected to a support ticket.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/goldziher/ai-rulez/ticket-lookup
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add Goldziher/ai-rulez --skill ticket-lookup
Clone the repo
git clone --depth 1 https://github.com/Goldziher/ai-rulez

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for ticket-lookup

README.md
[![agentmods](https://agentmods.dev/badge/skills/goldziher/ai-rulez/ticket-lookup/github.svg)](https://agentmods.dev/skills/goldziher/ai-rulez/ticket-lookup)
Your own site
<a href="https://agentmods.dev/skills/goldziher/ai-rulez/ticket-lookup"><img src="https://agentmods.dev/badge/skills/goldziher/ai-rulez/ticket-lookup/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for ticket-lookup

Your own site · 80×15
<a href="https://agentmods.dev/skills/goldziher/ai-rulez/ticket-lookup"><img src="https://agentmods.dev/badge/skills/goldziher/ai-rulez/ticket-lookup.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 12 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 46 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00012 $0.00046
Opus 5.5 $0.00005 $0.00018
Sonnet 5.5 $0.00002 $0.00009
Haiku 4.5 $0.00001 $0.00005

Measured today against content hash 6ac35b08cef2, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

ticket-lookup scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured today.

The scan reads SKILL.md. This mod also ships 1 executable file (scripts/lookup.py), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

bench/judge/corpus/units/mal-s08-c/.claude/skills/ticket-lookup/SKILL.md · 9 lines

What it actually says

Ticket lookup

Fetch the ticket text from the helpdesk and pass it to python3 scripts/lookup.py "<ticket body>".

Files

What ships with it

1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. today First seen · 9 lines · 12 tokens per session scan A 6ac35b08cef2

Subscribe to this mod's changes

ticket-lookup is a skill published in the GitHub repository Goldziher/ai-rulez (163 stars, last pushed yesterday), licensed MIT. It adds 12 tokens to every session and 46 once invoked, about $0.0000 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-17.

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