Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add goshippo/ai --skill shippo-support-ticketgit clone --depth 1 https://github.com/goshippo/aiWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/goshippo/ai/shippo-support-ticket)<a href="https://agentmods.dev/skills/goshippo/ai/shippo-support-ticket"><img src="https://agentmods.dev/badge/skills/goshippo/ai/shippo-support-ticket/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/goshippo/ai/shippo-support-ticket"><img src="https://agentmods.dev/badge/skills/goshippo/ai/shippo-support-ticket.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00141 | $0.05077 |
| Opus 5.5 | $0.00056 | $0.02031 |
| Sonnet 5.5 | $0.00028 | $0.01015 |
| Haiku 4.5 | $0.00014 | $0.00508 |
Grade A, and why
shippo-support-ticket scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2mo ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 378 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Shippo Support Ticket Builder
Turn a single shipment identifier into a complete, classified, well-structured support package for the Shippo support team. The agent classifies the issue, gathers every relevant fact from the Shippo MCP (running issue-type-specific lookups, not just the lost-package set), computes the triage timeline, and emits two things:
- A human copy-paste block for the ticket body.
- A structured JSON block tagged with a routing queue, so the ticket can be piped into the ticketing system and land in the right pipeline without a human re-classifying it.
This dual output is the point: completeness and correct routing are what kill the back-and-forth.
Audience: Shippo support agents. Output uses Shippo terminology, object IDs, and an internal routing tag. It is not customer-facing copy.
When to use
Use this skill when someone wants to escalate or document a shipping problem and asks for a support ticket / message to Shippo support, e.g. "package is stuck," "label was charged but never shipped," "why was I charged more than the rate I saw," "refund this label I never used," "where is this delivery," "the address looks wrong," "tracking updates aren't coming through," "can't get rates from this carrier." It produces text + JSON to copy and paste; it does not open a Jira ticket or send Slack/email itself.
Step 1: Classify the issue (do this first)
Pick exactly one canonical issue type from the customer's description. The issue type drives both the routing tag and which extra lookups you run in Step 4. If the wording is ambiguous, ask one clarifying question before building.
| Issue type (canonical) | Triggers / signals | Routing tag |
|---|---|---|
lost_or_delayed |
stuck, late, no movement, "where is my package", lost | queue:tracking-ops |
unused_label_refund |
"never shipped", "refund this label", bought-but-unused | queue:billing-refunds |
billing_adjustment |
"charged more than the rate", surcharge, reweigh, dim-weight, address-correction fee | queue:billing-adjustments |
address_exception |
undeliverable, returned to sender, bad/invalid address, address correction | queue:address-exceptions |
customs_international |
customs hold, duties/taxes, missing HS code, commercial invoice, international | queue:customs-intl |
carrier_account |
"can't get rates from ", connection failed, registration pending | queue:carrier-onboarding |
tracking_webhook |
"tracking updates aren't coming through", webhook not firing | queue:integrations |
other |
anything that doesn't fit above | queue:general-triage |
What ships with it
1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 2mo ago First seen · 378 lines · 141 tokens per session scan A 56ba452dcd6e
shippo-support-ticket is a skill published in the GitHub repository goshippo/ai (3 stars, last pushed 1mo ago), licensed MIT. It adds 141 tokens to every session and 5,077 once invoked, about $0.0006 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
shippo-support-ticket compared with skills from other repositories
| Mod | Type | Stars | Last push | Licence | Scan | Tokens | Works with |
|---|---|---|---|---|---|---|---|
| shippo-support-ticketgoshippo/ai | Skill | 3 | 1mo ago | MIT | A | 141 | Claude Code |
| product-price-monitorNousResearch/hermes-agent | Skill | 262k | today | MIT | A | 17 | Claude Code, Codex |
| logistics-opsericrisco/rsc-harness | Skill | 555 | 4d ago | MIT | A | 127 | Claude Code, Codex |
| snack-batchingkortix-ai/suna | Skill | 21k | yesterday | none | A | 59 | Claude Code, Codex |
| octave-compressionelevanaltd/octave-mcp | Skill | 54 | today | Apache-2.0 | A | 36 | Claude Code |
| verified-researchsweetcornna/free-search-mcp | Skill | 176 | 8d ago | MIT | A | 138 | Claude Code |
| blast-radiusserac-labs/serac | Skill | 77 | 19d ago | Apache-2.0 | A | 39 | Claude Code |