ticket-triage

ticket-triage is a skill for Claude Code from harsh040506/Claude-Code-Unified-Skill-Plugin-Library. It costs 52 tokens per session (1,725 once invoked), scanned A, original, no licence file.

A support-ticket sorting tool that categorizes customer issues, rates their urgency from P1 to P4, and suggests which team should handle them.

In plain words
What is it for?
Use it when reviewing incoming tickets, assessing severity, assigning priority, and deciding which team should respond.
Why use it?
It helps support teams make consistent decisions when many new issues arrive. It separates urgent incidents from routine requests and reduces uncertainty about routing.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the customer-support plugin — 5 skills shipped together

Good fit Use it when reviewing incoming tickets, assessing severity, assigning priority, and deciding which team should respond.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/harsh040506/claude-code-unified-skill-plugin-library/ticket-triage
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add harsh040506/Claude-Code-Unified-Skill-Plugin-Library --skill ticket-triage
Clone the repo
git clone --depth 1 https://github.com/harsh040506/Claude-Code-Unified-Skill-Plugin-Library

Made for: Claude Code.

Or install customer-support, the plugin that ships this one along with the rest of its 5 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for ticket-triage

README.md
[![agentmods](https://agentmods.dev/badge/skills/harsh040506/claude-code-unified-skill-plugin-library/ticket-triage/github.svg)](https://agentmods.dev/skills/harsh040506/claude-code-unified-skill-plugin-library/ticket-triage)
Your own site
<a href="https://agentmods.dev/skills/harsh040506/claude-code-unified-skill-plugin-library/ticket-triage"><img src="https://agentmods.dev/badge/skills/harsh040506/claude-code-unified-skill-plugin-library/ticket-triage/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for ticket-triage

Your own site · 80×15
<a href="https://agentmods.dev/skills/harsh040506/claude-code-unified-skill-plugin-library/ticket-triage"><img src="https://agentmods.dev/badge/skills/harsh040506/claude-code-unified-skill-plugin-library/ticket-triage.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 52 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,725 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin unknown No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00052 $0.01725
Opus 5 $0.00026 $0.00863
Sonnet 5 $0.00010 $0.00345
Haiku 4.5 $0.00005 $0.00172

Measured 9d ago against content hash 66519a688525, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-09, from the pricing page.

Security

Grade A, and why

ticket-triage scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

business/customer-support/ticket-triage/SKILL.md · 185 lines

The source is not reproduced here

No licence file

A repository with no LICENSE is all rights reserved by default, so the body is not copied here. The metadata, the measurements and the link are.

Read it on GitHub

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 185 lines · 52 tokens per session scan A 66519a688525

Subscribe to this mod's changes

ticket-triage is a skill published in the GitHub repository harsh040506/Claude-Code-Unified-Skill-Plugin-Library (2 stars, last pushed 6mo ago), with no licence file. It adds 52 tokens to every session and 1,725 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

Related

Other skills, from other repositories