triage-issue

Triage Issue

Keywords

triage bug, check duplicate, is this a duplicate, search for similar issues, create bug ticket, file a bug, report this error, triage this error, bug report, error message, similar issues, duplicate bug, who fixed this, has this been reported, search bugs, find similar bugs, create issue, file issue

Overview

Automatically triage bug reports and error messages by searching Jira for duplicates, identifying similar past issues, and helping create well-structured bug tickets or add context to existing issues. This skill eliminates manual duplicate checking and ensures bugs are properly documented with relevant historical context.

Use this skill when: Users need to triage error messages, bug reports, or issues to determine if they're duplicates and take appropriate action.

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Workflow

Follow this 6-step process to effectively triage issues:

Step 1: Extract Key Information

Analyze the bug report or error message to identify search terms.

Extract These Elements:

Error signature:

• Error type or exception name (e.g., "NullPointerException", "TimeoutError")
• Error code or status (e.g., "500", "404", "ERR_CONNECTION_REFUSED")
• Specific error message text (key phrases, not full stack trace)

Context:

• Component or system affected (e.g., "authentication", "payment gateway", "API")
• Environment (e.g., "production", "staging", "mobile app")
• User actions leading to error (e.g., "during login", "when uploading file")

Symptoms:

• Observable behavior (e.g., "page blank", "infinite loading", "data not saving")
• Impact (e.g., "users can't login", "payments failing")

Example Extractions:

Input: "Users getting 'Connection timeout' error when trying to login on mobile app" Extracted:

• Error: "Connection timeout"
• Component: "login", "mobile app"
• Symptom: "can't login"

Input: "NullPointerException in PaymentProcessor.processRefund() line 245" Extracted:

• Error: "NullPointerException"
• Component: "PaymentProcessor", "refund"
• Location: "processRefund line 245"