ticket-resolution

ticket-resolution is a skill for Claude Code, Codex from HubSpot/agent-cli-skills. It costs 35 tokens per session (1,190 once invoked), scanned A, original, Apache-2.0.

A workflow for creating, sorting, progressing, and closing HubSpot support tickets. Support tickets are CRM records used to track customer problems and their resolution.

In plain words
What is it for?
It is for discovering ticket pipelines, checking valid field options, associating tickets with contacts or companies, moving tickets in bulk, and closing resolved issues.
Why use it?
It avoids relying on fixed pipeline or status values that may differ between HubSpot accounts.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/hubspot/agent-cli-skills/ticket-resolution
Any agent
npx skills add HubSpot/agent-cli-skills --skill ticket-resolution
Clone the repo
git clone --depth 1 https://github.com/HubSpot/agent-cli-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for ticket-resolution

README.md
[![agentmods](https://agentmods.dev/badge/skills/hubspot/agent-cli-skills/ticket-resolution.svg)](https://agentmods.dev/skills/hubspot/agent-cli-skills/ticket-resolution)
Your own site
<a href="https://agentmods.dev/skills/hubspot/agent-cli-skills/ticket-resolution"><img src="https://agentmods.dev/badge/skills/hubspot/agent-cli-skills/ticket-resolution.svg" alt="Measured on agentmods" height="20"></a>
Per session 35 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,190 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00035 $0.01190
Opus 5 $0.00017 $0.00595
Sonnet 5 $0.00007 $0.00238
Haiku 4.5 $0.00003 $0.00119

Measured 4d ago against content hash 737c4104567a, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

ticket-resolution scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 4d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

ticket-resolution/SKILL.md · 119 lines

How it starts

The opening of the file, as written. The whole thing — 119 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Read bulk-operations/SKILL.md first — JSONL piping, batch read, pagination, dry-run/digest/confirm, and hubspot history recovery live there. hubspot <command> --help is authoritative. Tickets use the tickets object type (plural, e.g. tickets:45123).

1. Discover pipeline + stages (portal-specific, run every session)

Stage IDs differ in every portal — never hard-code them.

hubspot pipelines list --type tickets --format table
hubspot pipelines stages --type tickets --pipeline <pipeline_id> --format table

The stage table prints each stage's ID and Label ("New", "Waiting on contact", "Closed", etc.).

2. Verify enum option values for THIS portal

hs_ticket_priority, hs_ticket_category, and hs_resolution are all enumeration properties — option values are portal-configurable and hubspot properties get does NOT return them. Discover by probing or by reading live records:

# Probe: send an invalid value; the 400 error lists the allowed options.
hubspot objects update --type tickets <some_ticket_id> --property hs_resolution=__probe__
# error: "was not one of the allowed options: [ISSUE_FIXED, FEATURE_REQUEST_TRACKED, ...]"

# Or read values already in use:
hubspot objects list --type tickets --limit 10 \
  --properties hs_ticket_priority,hs_ticket_category,hs_resolution

Do NOT assume HubSpot defaults — read the portal.

3. Create a ticket and associate it

subject is the only practically-required property. Skipping hs_pipeline/hs_pipeline_stage lands the ticket in the default pipeline's first stage.

hubspot objects create --type tickets \
  --property subject="Login error on mobile app" \
  --property content="User reports 401 since v3.2 release." \
  --property hs_pipeline=<pipeline_id> \
  --property hs_pipeline_stage=<new_stage_id> \
  --property hs_ticket_priority=<value_from_step_2> \
  --property hs_ticket_category=<value_from_step_2>
# Capture the "id" from the output JSON.

hubspot associations create --from tickets:<ticket_id> --to contacts:<contact_id>
hubspot associations create --from tickets:<ticket_id> --to companies:<company_id>

Read the full file on GitHub · 119 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 4d ago First seen · 119 lines · 35 tokens per session scan A 737c4104567a

Subscribe to this mod's changes

ticket-resolution is a skill published in the GitHub repository HubSpot/agent-cli-skills (23 stars, last pushed today), licensed Apache-2.0. It adds 35 tokens to every session and 1,190 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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