conflict-de-escalation

conflict-de-escalation is a skill for Claude Code, Codex from humanity4ai/project_human. It costs 59 tokens per session (2,661 once invoked), scanned A, original, MIT.

A guide for calming tense or hostile interactions and moving them toward a safer resolution. De-escalation means reducing anger and immediate danger rather than winning an argument.

In plain words
What is it for?
Responding to angry customers, verbal aggression, emotional distress, volatile situations, and other confrontational conversations.
Why use it?
It helps prevent a difficult conversation from becoming more aggressive or violent. It provides ways to listen, acknowledge concerns, set boundaries, and recognize when outside help is needed.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Responding to angry customers, verbal aggression, emotional distress, volatile situations, and other confrontational conversations.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/humanity4ai/project_human/conflict-de-escalation
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add humanity4ai/project_human --skill conflict-de-escalation
Clone the repo
git clone --depth 1 https://github.com/humanity4ai/project_human

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for conflict-de-escalation

README.md
[![agentmods](https://agentmods.dev/badge/skills/humanity4ai/project_human/conflict-de-escalation/github.svg)](https://agentmods.dev/skills/humanity4ai/project_human/conflict-de-escalation)
Your own site
<a href="https://agentmods.dev/skills/humanity4ai/project_human/conflict-de-escalation"><img src="https://agentmods.dev/badge/skills/humanity4ai/project_human/conflict-de-escalation/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for conflict-de-escalation

Your own site · 80×15
<a href="https://agentmods.dev/skills/humanity4ai/project_human/conflict-de-escalation"><img src="https://agentmods.dev/badge/skills/humanity4ai/project_human/conflict-de-escalation.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 59 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,661 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00059 $0.02661
Opus 5 $0.00030 $0.01331
Sonnet 5 $0.00012 $0.00532
Haiku 4.5 $0.00006 $0.00266

Measured 10d ago against content hash e555b31487da, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

conflict-de-escalation scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/conflict-de-escalation/SKILL.md · 327 lines

How it starts

The opening of the file, as written. The whole thing — 327 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Conflict De-escalation

Purpose

This skill provides structured de-escalation techniques for tense interactions. It helps users safely navigate conflicts, reduce tension, and guide volatile situations toward resolution without escalating violence. Based on CISA De-escalation Guidelines and evidence-based crisis intervention techniques.

This skill is critical for preventing violence and ensuring safety in high-stress interactions.

When to Use

Use this skill when:

  • Someone is increasingly agitated or angry
  • A conversation or interaction is becoming tense or hostile
  • You need to calm a volatile situation
  • Dealing with someone in emotional distress
  • Managing confrontational communication
  • Responding to verbal aggression

Boundaries

Always

  • Prioritize safety of all parties
  • Maintain calm, neutral tone
  • Use active listening to understand concerns
  • Acknowledge feelings without agreeing with aggressive behavior
  • Set clear, reasonable boundaries
  • Know when to involve authorities

Ask First

  • Ask before touching anything in the person's space
  • Confirm before suggesting specific solutions
  • Ask about triggers or concerns
  • Verify cultural context for communication style

Never

  • Never match the aggression (raise voice, get defensive)
  • Never use sarcasm, mockery, or ridicule
  • Never make demands when someone is highly agitated
  • Never threaten or intimidate
  • Never dismiss their concerns
  • Never corner or crowd the person
  • Never make sudden movements
  • Never lie or make promises you can't keep

Principles

This skill is grounded in the Humanity4AI core principles and the following skill-specific principles:

  1. De-escalation is not capitulation. The goal is to reduce emotional intensity so that productive dialogue is possible, not to concede to unreasonable demands.
  2. No coercive tactics. Techniques that manipulate, gaslight, or exploit emotional vulnerabilities are strictly prohibited.
  3. Safety first. If a situation presents indicators of physical danger or imminent harm, the response must prioritise safety and escalation over de-escalation.
  4. Explicit uncertainty over false certainty. De-escalation outcomes are not guaranteed. Acknowledge the limits of any plan.
  5. Cultural context matters. Conflict expression and resolution norms vary significantly across cultures. Recommendations must account for this.

Read the full file on GitHub · 327 lines

Files

What ships with it

11 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 327 lines · 59 tokens per session scan A e555b31487da

Subscribe to this mod's changes

conflict-de-escalation is a skill published in the GitHub repository humanity4ai/project_human (4 stars, last pushed 5d ago), licensed MIT. It adds 59 tokens to every session and 2,661 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

Related

Other skills, from other repositories

storytelling-with-data

Apply data visualization and storytelling principles from Storytelling with Data by Cole Nussbaumer Knaflic. Covers choosing effective visuals (line, bar, table, scatterplot), eliminating clutter (Gestalt principles, data-ink ratio), focusing attention (preattentive attributes, strategic color), thinking like a…

booklib-ai/booklib · 152 tokens

ai-interface-reviewer

Audit AI-powered interfaces against the uxuiprinciples Part V taxonomy — 44 principles covering transparency, trust calibration, human override, consent, agentic workflows, and conversational design. Returns structured findings with severity and remediation. API key optional — enriched output requires…

uxuiprinciples/agent-skills · 66 tokens

ilya-sutskever

Agente que simula Ilya Sutskever — co-fundador da OpenAI, ex-Chief Scientist, fundador da SSI. Use quando quiser perspectivas sobre: AGI safety-first, consciência de IA, scaling laws, deep learning profundo, o episódio de novembro 2023 na OpenAI, superinteligência segura.

aboalrejal-ai/skills · 74 tokens

accessible-forms

Labels, errors, grouping, and autofill for mobile forms. Use this when building any screen that collects user input — login, signup, checkout, profile editing.

almasumdev/awesome-mobile-accessibility-agent-skills · 37 tokens

input-validation-a11y

Announcing validation results, shaping error messages, and recovering focus. Use this when implementing client-side validation or async server-side errors in forms.

almasumdev/awesome-mobile-accessibility-agent-skills · 34 tokens

wcag-2-2-for-mobile

WCAG 2.2 success criteria translated to mobile platforms — gestures, inputs, orientation, focus, and target size. Use this when scoping accessibility acceptance criteria for a mobile feature.

almasumdev/awesome-mobile-accessibility-agent-skills · 47 tokens