Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add iblai/enterprise-agents --skill servicenowgit clone --depth 1 https://github.com/iblai/enterprise-agentsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/iblai/enterprise-agents/servicenow)<a href="https://agentmods.dev/skills/iblai/enterprise-agents/servicenow"><img src="https://agentmods.dev/badge/skills/iblai/enterprise-agents/servicenow/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/iblai/enterprise-agents/servicenow"><img src="https://agentmods.dev/badge/skills/iblai/enterprise-agents/servicenow.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00039 | $0.00577 |
| Opus 5 | $0.00019 | $0.00289 |
| Sonnet 5 | $0.00008 | $0.00115 |
| Haiku 4.5 | $0.00004 | $0.00058 |
Grade A, and why
servicenow scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 39 lines — stays where its author put it; the contents beside it link to each section on GitHub.
ServiceNow
What it is
ServiceNow is the dominant enterprise service management platform, used across IT, HR, facilities, and operations to track incidents, service requests, and workflow approvals. In this segment it acts as the cross-functional ticketing backbone for IT help desk, HR case management, employee onboarding provisioning, and operational SLA tracking. Agents use it to open tickets on behalf of employees, check resolution status, and surface knowledge articles.
When to use this skill
- Creating an incident or service request on behalf of an employee
- Checking the status or resolution notes on an existing ticket
- Routing an HR inquiry to the HR Service Delivery module
- Submitting an access provisioning or equipment request for a new hire
- Fetching knowledge articles relevant to an employee's issue before escalating
Credentials
This skill authenticates using variables from ~/.openclaw/.env (template: .env.example at the config root). Required variables:
SERVICENOW_INSTANCE_URL- full instance base URL (e.g.https://mycompany.service-now.com)SERVICENOW_USERNAME- service account usernameSERVICENOW_PASSWORD- service account password
Key operations
GET /api/now/table/incident?sysparm_query=...- query incidents by filterPOST /api/now/table/incident- create a new incidentPATCH /api/now/table/incident/{sys_id}- update incident fieldsGET /api/now/table/sc_request/{sys_id}- retrieve a service requestPOST /api/now/table/sc_req_item- submit a catalog item requestGET /api/now/table/kb_knowledge?sysparm_query=text=...- search knowledge base
Notes
- Use basic auth or OAuth 2.0 (configure OAuth app in ServiceNow if available).
- The Table API is the standard REST interface; avoid legacy SOAP endpoints.
sys_idis the internal 32-char GUID; prefer to query bynumber(e.g., INC0012345) for human-readable lookups.- Dev/test instances use separate URLs; never write to production from a non-production agent config.
- Rate limiting is enforced per instance; default is 3,000 requests per 5 minutes per user.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 10d ago First seen · 39 lines · 39 tokens per session scan A ebe681ff758e
servicenow is a skill published in the GitHub repository iblai/enterprise-agents (11 stars, last pushed 3mo ago), licensed MIT. It adds 39 tokens to every session and 577 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
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