A connection to ServiceNow, a system companies use to track IT problems, requests, changes, knowledge articles, and the devices or services involved.

Creating and updating incident tickets, checking ticket status, finding known fixes, changing priority or assignment, and looking up linked servers, applications, or workstations.

It removes the need to search and update support records manually across a healthcare organisation.

servicenow — Skill for Claude Code and Codex by iblai

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent

npx skills add iblai/medical-healthcare-agents --skill servicenow

Clone the repo

git clone --depth 1 https://github.com/iblai/medical-healthcare-agents

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

README.md

[![agentmods](https://agentmods.dev/badge/skills/iblai/medical-healthcare-agents/servicenow/github.svg)](https://agentmods.dev/skills/iblai/medical-healthcare-agents/servicenow)

Your own site

<a href="https://agentmods.dev/skills/iblai/medical-healthcare-agents/servicenow"><img src="https://agentmods.dev/badge/skills/iblai/medical-healthcare-agents/servicenow/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

Your own site · 80×15

<a href="https://agentmods.dev/skills/iblai/medical-healthcare-agents/servicenow"><img src="https://agentmods.dev/badge/skills/iblai/medical-healthcare-agents/servicenow.svg" alt="Reviewed on agentmods" width="80" height="20"></a>

Per session 42 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.

When invoked 707 The whole file, excluding the scripts and references it only reads on demand.

Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.

Origin original No closer match found in the catalogue.

Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

Model	Per session	Once invoked
Fable 5.1	$0.00042	$0.00707
Opus 5.5	$0.00017	$0.00283
Sonnet 5.5	$0.00008	$0.00141
Haiku 4.5	$0.00004	$0.00071

Measured 2mo ago against content hash 2778c1b32e8f, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

servicenow scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/servicenow/SKILL.md · 40 lines

How it starts

The opening of the file, as written. The whole thing — 40 lines — stays where its author put it; the contents beside it link to each section on GitHub.

ServiceNow

What it is

ServiceNow is the leading ITSM platform in enterprise healthcare IT, used to manage incidents, service requests, changes, and knowledge articles across clinical and administrative technology environments. Healthcare-specific editions include pre-built workflows for EHR downtime procedures, access request routing, and HIPAA-aware audit trails. Agents use the REST Table API to automate tier-1 help desk triage, ticket creation, status lookups, and knowledge base searches.

When to use this skill

Create a new incident ticket when a user reports a system issue (EHR unavailability, login failure, device malfunction)
Look up the status or resolution notes of an existing ticket by number
Search the knowledge base for known issue workarounds or EHR downtime procedures
Escalate a ticket priority or reassign it to a specialized support group
Query configuration item (CI) details (server, application, workstation) linked to an incident

Credentials

This skill authenticates using variables declared in the metadata above. Copy ~/.openclaw/.env.example to ~/.openclaw/.env and fill in real values. Required variables:

SERVICENOW_INSTANCE_URL - full instance URL (e.g., https://healthsystem.service-now.com)
SERVICENOW_CLIENT_ID - OAuth 2.0 client ID registered in ServiceNow
SERVICENOW_CLIENT_SECRET - OAuth 2.0 client secret for token exchange
SERVICENOW_SERVICE_ACCOUNT - service account username for fallback basic auth (non-PHI operations)

Key operations

GET /api/now/table/incident?number={INC#} — retrieve incident by ticket number
POST /api/now/table/incident — create new incident ticket with caller, description, category, priority
PATCH /api/now/table/incident/{sys_id} — update ticket fields (state, priority, work notes, assignment group)
GET /api/now/table/kb_knowledge?sysparm_query=short_description CONTAINS {query} — search knowledge articles
GET /api/now/table/cmdb_ci?name={ci_name} — look up configuration item details
GET /api/now/table/sc_request?opened_by={user} — list service requests by requester

Read the full file on GitHub · 40 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

2mo ago First seen · 40 lines · 42 tokens per session scan A 2778c1b32e8f

Subscribe to this mod's changes

servicenow is a skill published in the GitHub repository iblai/medical-healthcare-agents (10 stars, last pushed 5mo ago), licensed MIT. It adds 42 tokens to every session and 707 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

Project management agentic-ai ai-agents anthropic claude clinical conversational-ai

servicenow next to 6 skills from other repositories
Mod	Type	Stars	Last push	Licence	Scan	Tokens	Works with
servicenowiblai/medical-healthcare-agents	Skill	10	5mo ago	MIT	A	42	Claude Code, Codex
salesforceiblai/enterprise-agents	Skill	13	5mo ago	MIT	A	34	Claude Code, Codex
snowflakeiblai/enterprise-agents	Skill	13	5mo ago	MIT	A	34	Claude Code, Codex
workdayiblai/enterprise-agents	Skill	13	5mo ago	MIT	A	39	Claude Code, Codex
confluenceiblai/enterprise-agents	Skill	13	5mo ago	MIT	A	36	Claude Code, Codex
githubiblai/enterprise-agents	Skill	13	5mo ago	MIT	A	33	Claude Code, Codex
hubspotiblai/enterprise-agents	Skill	13	5mo ago	MIT	A	37	Claude Code, Codex