Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add iblai/medical-healthcare-agents --skill servicenowgit clone --depth 1 https://github.com/iblai/medical-healthcare-agentsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/iblai/medical-healthcare-agents/servicenow)<a href="https://agentmods.dev/skills/iblai/medical-healthcare-agents/servicenow"><img src="https://agentmods.dev/badge/skills/iblai/medical-healthcare-agents/servicenow/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/iblai/medical-healthcare-agents/servicenow"><img src="https://agentmods.dev/badge/skills/iblai/medical-healthcare-agents/servicenow.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00042 | $0.00707 |
| Opus 5 | $0.00021 | $0.00353 |
| Sonnet 5 | $0.00008 | $0.00141 |
| Haiku 4.5 | $0.00004 | $0.00071 |
Grade A, and why
servicenow scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 40 lines — stays where its author put it; the contents beside it link to each section on GitHub.
ServiceNow
What it is
ServiceNow is the leading ITSM platform in enterprise healthcare IT, used to manage incidents, service requests, changes, and knowledge articles across clinical and administrative technology environments. Healthcare-specific editions include pre-built workflows for EHR downtime procedures, access request routing, and HIPAA-aware audit trails. Agents use the REST Table API to automate tier-1 help desk triage, ticket creation, status lookups, and knowledge base searches.
When to use this skill
- Create a new incident ticket when a user reports a system issue (EHR unavailability, login failure, device malfunction)
- Look up the status or resolution notes of an existing ticket by number
- Search the knowledge base for known issue workarounds or EHR downtime procedures
- Escalate a ticket priority or reassign it to a specialized support group
- Query configuration item (CI) details (server, application, workstation) linked to an incident
Credentials
This skill authenticates using variables declared in the metadata above. Copy ~/.openclaw/.env.example to ~/.openclaw/.env and fill in real values. Required variables:
SERVICENOW_INSTANCE_URL- full instance URL (e.g.,https://healthsystem.service-now.com)SERVICENOW_CLIENT_ID- OAuth 2.0 client ID registered in ServiceNowSERVICENOW_CLIENT_SECRET- OAuth 2.0 client secret for token exchangeSERVICENOW_SERVICE_ACCOUNT- service account username for fallback basic auth (non-PHI operations)
Key operations
GET /api/now/table/incident?number={INC#}— retrieve incident by ticket numberPOST /api/now/table/incident— create new incident ticket with caller, description, category, priorityPATCH /api/now/table/incident/{sys_id}— update ticket fields (state, priority, work notes, assignment group)GET /api/now/table/kb_knowledge?sysparm_query=short_description CONTAINS {query}— search knowledge articlesGET /api/now/table/cmdb_ci?name={ci_name}— look up configuration item detailsGET /api/now/table/sc_request?opened_by={user}— list service requests by requester
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 12d ago First seen · 40 lines · 42 tokens per session scan A 2778c1b32e8f
servicenow is a skill published in the GitHub repository iblai/medical-healthcare-agents (10 stars, last pushed 3mo ago), licensed MIT. It adds 42 tokens to every session and 707 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.
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