agentmods.dev

customer-pulse

customer-pulse is a skill for Claude Code from ilyautov/small-business-ru. It costs 122 tokens per session (1,435 once invoked), scanned A, original, Apache-2.0.

A customer-feedback report workflow that gathers payment disputes, support requests, emails, and pasted reviews into themes with direct quotes and weekly actions.

In plain words
What is it for?
Use it to review recent customer sentiment, group feedback into a few topics, include quotes, and identify three actions for the week.
Why use it?
It brings scattered customer signals together so recurring problems are easier to see and act on.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the small-business-ru plugin — 34 skills shipped together

not rated 15repo 2mo ago A scan 122 tokens original Apache-2.0

Good fit Use it to review recent customer sentiment, group feedback into a few topics, include quotes, and identify three actions for the week.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/ilyautov/small-business-ru/customer-pulse
View source ↗ ilyautov/small-business-ru small-business-ru.aifrontier.tech
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add ilyautov/small-business-ru --skill customer-pulse
Clone the repo
git clone --depth 1 https://github.com/ilyautov/small-business-ru

Made for: Claude Code.

Or install small-business-ru, the plugin that ships this one along with the rest of its 34 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-pulse

README.md
[![agentmods](https://agentmods.dev/badge/skills/ilyautov/small-business-ru/customer-pulse/github.svg)](https://agentmods.dev/skills/ilyautov/small-business-ru/customer-pulse)
Your own site
<a href="https://agentmods.dev/skills/ilyautov/small-business-ru/customer-pulse"><img src="https://agentmods.dev/badge/skills/ilyautov/small-business-ru/customer-pulse/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for customer-pulse

Your own site · 80×15
<a href="https://agentmods.dev/skills/ilyautov/small-business-ru/customer-pulse"><img src="https://agentmods.dev/badge/skills/ilyautov/small-business-ru/customer-pulse.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 122 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,435 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00122 $0.01435
Opus 5 $0.00061 $0.00718
Sonnet 5 $0.00024 $0.00287
Haiku 4.5 $0.00012 $0.00144

Measured 10d ago against content hash 6f55cc1961cb, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

customer-pulse scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

small-business-ru/skills/customer-pulse/SKILL.md · 70 lines

How it starts

The opening of the file, as written. The whole thing — 70 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Пульс клиентов

Клиенты уже сказали вам, что не так, но это растворилось в спорах, письмах и отзывах на пяти площадках, и руки не доходят всё это перечитать. Скилл собирает разрозненные сигналы в три-пять тем с живыми цитатами и коротким списком «сделайте это на неделе», чтобы вы реагировали на проблему до того, как клиент уйдёт молча.

Быстрый старт

Спросите: «Что говорят клиенты в этом месяце?»

Claude подтянет споры по платежам, обращения, переписку по почте и диалоги поддержки за последние 30 дней, сгруппирует их в 3–5 тем с дословными цитатами и выдаст список «сделайте эти 3 вещи на этой неделе».

Чтобы добавить отзывы с Яндекс Карт, 2ГИС, Авито, VK или Отзовика — вставьте их после запуска или скажите «у меня есть отзывы для добавления».

Рабочий процесс

  1. Задайте период. По умолчанию: последние 30 дней. Если владелец указал диапазон — используйте его.

  2. Подтяните споры по платежам. Получите споры/чарджбэки за период из ~~платежей (например ЮKassa или Тинькофф Касса). Если API возвращает ошибку лимита запросов — пропустите и добавьте Платежи: лимит запросов — не включено в раздел «Источники». Не повторяйте, не выдавайте ошибку. Шаблон работы с лимитом — в reference/gotchas.md. Если ~~платежи не подключены — попросите выгрузить операции/споры из банк-клиента в CSV.

  3. Подтяните обращения из CRM. Получите открытые и недавно закрытые обращения из ~~crm (например Битрикс24 или amoCRM). Если обращений 0 — запишите CRM-обращения: 0 и продолжайте, без предупреждения.

  4. Подтяните переписку из почты. Найдите в ~~почте (например Яндекс 360) письма за период со словами: возврат отмена недоволен проблема брак претензия задержка опоздал долго не работает не пришло сломалось. Возьмите темы писем и по 1–2 предложения из каждого.

  5. Подтяните диалоги поддержки. Получите открытые и недавно закрытые диалоги из канала поддержки (~~мессенджер, например Telegram, или встроенный чат). Берите только сообщения клиентов — исключайте ответы операторов и ботов.

Read the full file on GitHub · 70 lines

Files

What ships with it

2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 70 lines · 122 tokens per session scan A 6f55cc1961cb

Subscribe to this mod's changes

customer-pulse is a skill published in the GitHub repository ilyautov/small-business-ru (15 stars, last pushed 2mo ago), licensed Apache-2.0. It adds 122 tokens to every session and 1,435 once invoked, about $0.0006 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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