customer-pulse-check

customer-pulse-check is a skill for Claude Code, Cursor from ilyautov/small-business-ru. It costs 62 tokens per session (1,206 once invoked), scanned A, original, Apache-2.0.

A customer-feedback summary that combines payment disputes, customer-relationship-management records, and review exports into three fixable customer problems, with draft replies. Customer relationship management, or CRM, is software for tracking customers and their interactions.

In plain words
What is it for?
Use it to analyze chargebacks, disputes, CRM tickets and notes, and review files from services such as maps, marketplaces, and social networks over a chosen date range.
Why use it?
It turns scattered complaints and support records into a short list of issues worth addressing. Draft replies reduce the work needed to prepare responses, while a person still decides what to send.

Skill for Claude CodeCursor

Written for Claude Code and Cursor: allowed-tools in frontmatter, but also shipped in a Cursor plugin.

Part of the small-business-ru plugin — 34 skills shipped together

Good fit Use it to analyze chargebacks, disputes, CRM tickets and notes, and review files from services such as maps, marketplaces, and social networks over a chosen date range.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/ilyautov/small-business-ru/customer-pulse-check
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add ilyautov/small-business-ru --skill customer-pulse-check
Clone the repo
git clone --depth 1 https://github.com/ilyautov/small-business-ru

Made for: Claude Code, Cursor.

Or install small-business-ru, the plugin that ships this one along with the rest of its 34 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-pulse-check

README.md
[![agentmods](https://agentmods.dev/badge/skills/ilyautov/small-business-ru/customer-pulse-check/github.svg)](https://agentmods.dev/skills/ilyautov/small-business-ru/customer-pulse-check)
Your own site
<a href="https://agentmods.dev/skills/ilyautov/small-business-ru/customer-pulse-check"><img src="https://agentmods.dev/badge/skills/ilyautov/small-business-ru/customer-pulse-check/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for customer-pulse-check

Your own site · 80×15
<a href="https://agentmods.dev/skills/ilyautov/small-business-ru/customer-pulse-check"><img src="https://agentmods.dev/badge/skills/ilyautov/small-business-ru/customer-pulse-check.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 62 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,206 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00062 $0.01206
Opus 5 $0.00031 $0.00603
Sonnet 5 $0.00012 $0.00241
Haiku 4.5 $0.00006 $0.00121

Measured today against content hash 4487865a7ebf, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

customer-pulse-check scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured today.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

small-business-ru/skills/customer-pulse-check/SKILL.md · 87 lines

How it starts

The opening of the file, as written. The whole thing — 87 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Жалоб много, времени мало, и непонятно, за что хвататься первым. Скилл сводит шум из споров, обращений и отзывов в топ-3 проблемы, которые реально можно починить, и сразу даёт черновики ответов — вы решаете, что отправить, а не где это всё взять.

Запустите синтез голоса клиента. Подтяните сигналы обратной связи из всех подключённых источников, выделите реально решаемые темы и подготовьте черновики ответов, которые владелец проверит и отправит.

Разбор аргументов:

  • --since (по умолчанию: последние 30 дней) — дата начала окна анализа в формате ГГГГ-ММ-ДД

Шаг 1 — Сбор сигналов обратной связи

По рабочему процессу скилла customer-pulse:

  1. Подтяните споры и чарджбэки из ~~платежей (например ЮKassa, Тинькофф Касса) за период: причины, суммы, статус.
  2. Подтяните обращения и заметки из ~~crm (например Битрикс24, amoCRM) за период.
  3. Если есть файлы выгрузок отзывов (Яндекс Карты, 2ГИС, Авито, VK, Отзовик — CSV/Excel) — прочитайте и разберите их.
  4. Посчитайте общее число сигналов на источник.

Если ничего не подключено — попросите выгрузить операции из банк-клиента в CSV или вставить отзывы текстом.

Шаг 2 — Выделение тем

Сгруппируйте все сигналы в повторяющиеся темы. Для каждой темы:

  • Посчитайте, сколько сигналов её упоминают
  • Классифицируйте: Качество товара / Доставка / Оплата и счета / Коммуникация / Несовпадение ожиданий / Другое
  • Оцените влияние: 🔴 Высокое (риск выручки, отток) / 🟡 Среднее / 🟢 Низкое

Шаг 3 — Топ-3 решаемых проблемы

По рабочему процессу скилла ticket-deflector:

Выберите топ-3 темы по: частота × влияние. Для каждой:

  1. Сформулируйте проблему в одном предложении
  2. Объясните корневую причину (где видна)
  3. Предложите конкретное операционное решение
  4. Подготовьте черновик ответа клиенту

Формат черновика ответа:

Тема: Re: {тема обращения}

Здравствуйте, {имя}!

Спасибо, что написали. {Признание их ситуации в 1–2 предложениях}.

{Что мы делаем / что произошло / какое решение предлагаем}.

{Следующий шаг или предложение}.

{Подпись}

Read the full file on GitHub · 87 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. today Changed · -13 tokens per session 4487865a7ebf
  2. 11d ago First seen · 87 lines · 75 tokens per session scan A 9b24a8b90978

Subscribe to this mod's changes

customer-pulse-check is a skill published in the GitHub repository ilyautov/small-business-ru (15 stars, last pushed today), licensed Apache-2.0. It adds 62 tokens to every session and 1,206 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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