quality-and-returns

quality-and-returns is a skill for Claude Code, Codex from jxoesneon/Ciel. It costs 27 tokens per session (561 once invoked), scanned A, original, Apache-2.0.

A framework for handling defective products and customer returns, from identifying the problem through repair, replacement, resale, recycling, or disposal.

In plain words
What is it for?
It is for non-conformance reports, root-cause analysis, corrective actions, return grading, fraud review, and vendor recovery decisions.
Why use it?
It gives teams a consistent way to investigate failures, protect customers, recover value, and detect suspicious returns.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit It is for non-conformance reports, root-cause analysis, corrective actions, return grading, fraud review, and vendor recovery decisions.

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Install with agentmods
npx agentmods add skills/jxoesneon/ciel/quality-and-returns
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add jxoesneon/Ciel --skill quality-and-returns
Clone the repo
git clone --depth 1 https://github.com/jxoesneon/Ciel

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for quality-and-returns

README.md
[![agentmods](https://agentmods.dev/badge/skills/jxoesneon/ciel/quality-and-returns/github.svg)](https://agentmods.dev/skills/jxoesneon/ciel/quality-and-returns)
Your own site
<a href="https://agentmods.dev/skills/jxoesneon/ciel/quality-and-returns"><img src="https://agentmods.dev/badge/skills/jxoesneon/ciel/quality-and-returns/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for quality-and-returns

Your own site · 80×15
<a href="https://agentmods.dev/skills/jxoesneon/ciel/quality-and-returns"><img src="https://agentmods.dev/badge/skills/jxoesneon/ciel/quality-and-returns.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 27 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 561 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00027 $0.00561
Opus 5 $0.00014 $0.00280
Sonnet 5 $0.00005 $0.00112
Haiku 4.5 $0.00003 $0.00056

Measured 6d ago against content hash 6d844eba80b0, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-09, from the pricing page.

Security

Grade A, and why

quality-and-returns scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/quality-and-returns/SKILL.md · 52 lines

What it actually says

CIEL ADAPTATION: Quality & Returns (Integrity & Recovery)

This skill formalizes the lifecycle of non-conforming physical goods, from manufacturing defects to customer returns. It prioritizes safety, regulatory compliance, and margin recovery.

Non-Conformance Lifecycle (NCR/CAPA)

  1. Identify & Contain: Red-tag material immediately. Electronic hold in ERP.
  2. Investigate (RCA): Use 5-Why for simple issues; Ishikawa (6M) for complex process failures.
  3. Disposition (MRB): Use-as-is (requires justification), Rework, Repair, Scrap, or RTV.
  4. CAPA: Initiate for repeat failures or safety risks. Validate effectiveness (90-day monitoring).

Reverse Logistics (Returns)

  • Grading:
    • Grade A: Like New. Restock with full margin.
    • Grade B: Minor cosmetic wear. Open-box/Refurb.
    • Grade C/D: Heavy wear/Damage. Liquidate, parts-harvest, or destroy.
  • Fraud Detection: Flag for review if return rate > 30% or serial number mismatch (+40 points).
  • Vendor Recovery: Pursue RTV if (Credit * Probability) > (Labor + Shipping).

Decision Framework: "Human Error"

Human error is NEVER a root cause. The Orchestrator MUST ask: "Why did the system allow this error?" (e.g., Lack of poka-yoke, poor UI, fatigue).

Anti-Patterns

  • Amnesiac CAPA: Closing a CAPA at implementation without a 90-day effectiveness verification.
  • Vibes-Disposition: "Using-as-is" because of production pressure without engineering risk assessment.
  • Invisible Returns: Letting RTV-eligible product sit in the warehouse past the vendor claim window.
Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 6d ago First seen · 52 lines · 27 tokens per session scan A 6d844eba80b0

Subscribe to this mod's changes

quality-and-returns is a skill published in the GitHub repository jxoesneon/Ciel (1 stars, last pushed 2d ago), licensed Apache-2.0. It adds 27 tokens to every session and 561 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.