agent-crm: Skill for Claude Code

.agents/skills/build-service-operations/SKILL.md

build-service-operations is a skill for Claude Code from khaoss85/agent-crm. It costs 156 tokens per session (2,005 once invoked), scanned A, original, MIT.

A service-operations workflow for an Accordo project. It turns the obligations of an activated contract into service coverage, fixed entitlements, and recorded support cases.

In plain words
What is it for?
Use it when adding contract activation, service coverage, entitlements, support cases, or time-based service-level tracking to an Accordo project.
Why use it?
It provides a defined way to start service coverage and track support work against contract obligations. Versioned policies and transition rules make changes and elapsed-time service levels explicit.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin. Also seen: installed under .agents/ (shared by several agents).

This is khaoss85/agent-crm's own configuration. It tells Claude Code how to work on agent-crm itself, so it is not a mod to install elsewhere. Copy it as a starting point and replace the rules that are about this project. Everything agent-crm configures →

Part of the accordo plugin — 12 skills, 1 MCP server shipped together

Reuse

Borrowing it

Nothing to install: this file belongs to khaoss85/agent-crm. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.

Copy the file
curl -O https://raw.githubusercontent.com/khaoss85/agent-crm/main/.agents/skills/build-service-operations/SKILL.md
Clone the repo
git clone --depth 1 https://github.com/khaoss85/agent-crm

Made for: Claude Code.

Or install accordo, the plugin that ships this one along with the rest of its 12 skills, 1 MCP server.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for build-service-operations

README.md
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Your own site
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Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for build-service-operations

Your own site · 80×15
<a href="https://agentmods.dev/skills/khaoss85/agent-crm/build-service-operations"><img src="https://agentmods.dev/badge/skills/khaoss85/agent-crm/build-service-operations.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 156 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,005 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00156 $0.02005
Opus 5 $0.00078 $0.01002
Sonnet 5 $0.00031 $0.00401
Haiku 4.5 $0.00016 $0.00200

Measured 11d ago against content hash 360bd39a8cba, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

build-service-operations scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.agents/skills/build-service-operations/SKILL.md · 85 lines

How it starts

The opening of the file, as written. The whole thing — 85 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Orient yourself first

npm run crm -- app inspect --json

Read valid, then problems[], then limitations[], in that order. Every problem is fixed or reported before anything is built on top of it, and every limitation is a hard boundary on what you may claim. Then read packages[], capabilities[], resources[], actions[], policies[] and providers[]: that list is what exists. A capability absent from the report does not exist, whatever a record name, a label or a document suggests.

If the repository documents this skill names are absent, you are in a project built from this framework rather than in the framework itself. The inspection report is then the source of truth and those documents are optional background — do not guess at their contents, and do not assume a path exists because this skill names it.

Background, where they exist: ARCHITECTURE.md, DECISIONS.md (ADR-018 and its addenda, ADR-019 with addendum 1), docs/SERVICE_OPERATIONS.md, docs/MODULE_EVOLUTION.md and docs/PACKAGE_AUTHORING.md. They are the deeper source for the rules below, not a prerequisite for them — the rules stand on their own.

It is not a contract, and the name is the guardrail

  1. A ServiceCoverage is operational evidence. Nobody signed it, it has no envelope, signer or artifact, and it neither amends nor replaces the Commercial Contract it was activated from. Every document, every action description and every screen says so before it says anything else.
  2. Never introduce a record, field or label called service contract. Anything called Contract here is read as signed, and then two records claim to be authoritative.
  3. activate-service returns amendedCommercialRecord: false because that is the claim a reader would otherwise make. Keep claims like it, and keep them honest.

Reach the sale only through the capability

  1. Service depends on contracts/service-obligations@1 and on nothing else in that package: no import from packages/contracts/src, no table, no source key. If the capability lacks something, add it inside packages/contracts, never in the kernel.
  2. Open it with your own modules, actor and now, so the obligation update commits inside your transaction. An unawaited managed write would escape it — await every one.
  3. Consume exactly the obligations you planned, by id. Delivery obligations are not Service's business: never touch them.
  4. Evolving a shipped contracts record is ADR-019 work: bump revision, one step, additive. Prove it against a project that already holds real rows — an evolution that only works on an empty table is not an evolution.

Read the full file on GitHub · 85 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 85 lines · 156 tokens per session scan A 360bd39a8cba

Subscribe to this mod's changes

build-service-operations is a skill published in the GitHub repository khaoss85/agent-crm (2 stars, last pushed yesterday), licensed MIT. It adds 156 tokens to every session and 2,005 once invoked, about $0.0008 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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