verified-knowledge-to-case-reply

verified-knowledge-to-case-reply is a skill for Claude Code, Codex from manishiitg/coding-agent-loop. It costs 29 tokens per session (582 once invoked), scanned A, original, MIT.

A review workflow for using a current help article and an exact support case to draft a source-linked reply that has not been sent.

In plain words
What is it for?
It is for checking the live article and case history, confirming approved product facts, and preparing a case-specific reply with a contact decision.
Why use it?
It helps prevent replies based on outdated information, the wrong account, or an unclear contact policy. It also keeps the draft separate from sending or publishing.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit It is for checking the live article and case history, confirming approved product facts, and preparing a case-specific reply with a contact decision.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/manishiitg/coding-agent-loop/verified-knowledge-to-case-reply
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add manishiitg/coding-agent-loop --skill verified-knowledge-to-case-reply
Clone the repo
git clone --depth 1 https://github.com/manishiitg/coding-agent-loop

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for verified-knowledge-to-case-reply

README.md
[![agentmods](https://agentmods.dev/badge/skills/manishiitg/coding-agent-loop/verified-knowledge-to-case-reply/github.svg)](https://agentmods.dev/skills/manishiitg/coding-agent-loop/verified-knowledge-to-case-reply)
Your own site
<a href="https://agentmods.dev/skills/manishiitg/coding-agent-loop/verified-knowledge-to-case-reply"><img src="https://agentmods.dev/badge/skills/manishiitg/coding-agent-loop/verified-knowledge-to-case-reply/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for verified-knowledge-to-case-reply

Your own site · 80×15
<a href="https://agentmods.dev/skills/manishiitg/coding-agent-loop/verified-knowledge-to-case-reply"><img src="https://agentmods.dev/badge/skills/manishiitg/coding-agent-loop/verified-knowledge-to-case-reply.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 29 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 582 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00029 $0.00582
Opus 5.5 $0.00012 $0.00233
Sonnet 5.5 $0.00006 $0.00116
Haiku 4.5 $0.00003 $0.00058

Measured 19d ago against content hash bdeb4565c01a, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

verified-knowledge-to-case-reply scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 19d ago.

The scan reads SKILL.md. This mod also ships 3 executable files (scripts/additional_route_contract.py, scripts/test_validate_handoff.py, scripts/validate_handoff.py), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

playbooks/agentic-engineering-platform/customer-support/verified-knowledge-to-case-reply/SKILL.md · 48 lines

How it starts

The opening of the file, as written. The whole thing — 48 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Verified Knowledge to Case Reply

Outcome

Produce a verified live knowledge reference and an exact-case reply draft with source links and a contact decision.

When to use

Use this route when the job crosses the listed owners or access boundaries. A single Crew may do a compatible read-only task. This package is a Builder proposal, not an active automation.

Discovery and user direction

Inspect existing Crews, source access, policy revisions, owner decisions and the exact subject. Ask only for missing facts, then show the proposed route for review.

Required inputs

One product, help article and exact open case, locale, recipient, support owner and contact policy. Read the live help revision and publication receipt, current case thread and account state, approved product facts and suppression history.

Plan and AgentWorks tools

Create reviewed steps for support-knowledge-curator (support-knowledge-publication/v1) → support-reply-drafter (support-reply-draft/v1). Reuse Crews where compatible; Builder may propose create_crew for a missing role. Validate each typed artifact before the next step and independently re-read current source state. No article publication, case closure, customer send or deflection claim from selecting this Playbook or drafting a reply.

Knowledge and persistence

Store tenant, subject, Crew, artifact, source revision, decision, approval and provider receipt IDs. Re-read source truth and deduplicate on repeat; keep prior decisions in the ledger.

Validation and reporting

The contract validator checks exact identity, revisions, time order and route-specific false claims. The first artifact, last artifact and rejected artifact exercise it. The dashboard must separate pending review, owner approval and observed provider action.

Guardrails

An approved article draft is not live knowledge. Recheck the published revision, case applicability and permission before a separate reply approval. No article publication, case closure, customer send or deflection claim from selecting this Playbook or drafting a reply. Do not count a draft, approval or planned action as a provider outcome.

Read the full file on GitHub · 48 lines

Files

What ships with it

9 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 19d ago First seen · 48 lines · 29 tokens per session scan A bdeb4565c01a

Subscribe to this mod's changes

verified-knowledge-to-case-reply is a skill published in the GitHub repository manishiitg/coding-agent-loop (13 stars, last pushed 19d ago), licensed MIT. It adds 29 tokens to every session and 582 once invoked, about $0.0001 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-28.

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