Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add manojbajaj95/claude-gtm-plugin --skill customer-success-and-retentiongit clone --depth 1 https://github.com/manojbajaj95/claude-gtm-pluginWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/manojbajaj95/claude-gtm-plugin/customer-success-and-retention)<a href="https://agentmods.dev/skills/manojbajaj95/claude-gtm-plugin/customer-success-and-retention"><img src="https://agentmods.dev/badge/skills/manojbajaj95/claude-gtm-plugin/customer-success-and-retention/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/manojbajaj95/claude-gtm-plugin/customer-success-and-retention"><img src="https://agentmods.dev/badge/skills/manojbajaj95/claude-gtm-plugin/customer-success-and-retention.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00079 | $0.02929 |
| Opus 5 | $0.00039 | $0.01465 |
| Sonnet 5 | $0.00016 | $0.00586 |
| Haiku 4.5 | $0.00008 | $0.00293 |
Grade A, and why
customer-success-and-retention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 366 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Customer Success & Retention
Workspace Context
Read bootstrap context before asking questions: strategy/brand.md for brand, audience, offer, channels, tools, constraints, and metrics; about/me.md for personal voice; content/ideas.md and content/calendar.md for content planning. Use legacy product-marketing context files only as fallback. Save generated drafts to content/<platform>/drafts/YYYY-MM-DD_short-topic-slug.md, and route durable learnings back to strategy/brand.md, about/me.md, or content/ideas.md.
Operating Contract
This skill is self-contained for its frontmatter scope: use its local instructions, references, scripts, and assets as the playbook; ask only for missing task-specific inputs; hand off to adjacent skills instead of expanding scope; and return an actionable artifact, decision, plan, draft, or diagnostic.
Comprehensive framework for customer success, retention, and lifetime value maximization.
Quick Reference
| Situation | Use This Skill For |
|---|---|
| Designing onboarding flows | Onboarding Excellence |
| Reducing churn | Churn Prevention & Recovery |
| Building health monitoring | Health Score Models |
| Improving LTV | Retention & Ascension |
| Cancel flow optimization | Cancel Flow Design |
| Payment failures | Dunning & Recovery |
Part 1: Core Principles
Time to Value Is Everything
The faster users get value, the more likely they stick. Measure and optimize time to first value moment. Remove every obstacle between signup and aha moment.
Proactive Beats Reactive
Reach out before problems escalate. Health scores predict churn before it happens. Intervention when metrics dip is worth 10x intervention after cancellation request.
Segment for Relevance
Not all customers are the same. High-touch for enterprise, tech-touch for SMB, self-serve for individuals. Match effort to customer value and needs.
Measure Leading Indicators
Revenue is a lagging indicator. Track: engagement, feature adoption, support tickets, NPS changes.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 12d ago First seen · 366 lines · 79 tokens per session scan A 88a0efb9b12f
customer-success-and-retention is a skill published in the GitHub repository manojbajaj95/claude-gtm-plugin (100 stars, last pushed 3mo ago), licensed MIT. It adds 79 tokens to every session and 2,929 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
Other skills, from other repositories
systematic-debugging
Use when encountering any bug, test failure, or unexpected behavior, before proposing fixes.
local-ai-agents
Build local-first AI agents that run entirely on a developer workstation with Microsoft Foundry Local and Qwen function-calling models. Covers Small Language Models (SLMs), the OpenAI-compatible local endpoint, sandboxed local tools, local RAG with Chroma, local MCP servers, hybrid cloud/local routing, and the…
next-cache-components-adoption
Turn on Cache Components in a Next.js app and resolve the blocking routes it surfaces. Use when the user wants to enable, adopt, or migrate to Cache Components, flip the cacheComponents flag, work through a flood of blocking-prerender / instant validation errors, run the cache-components-instant-false codemod, or…
chat-pet-sprite-creation
Use when creating or changing VS Code chat pet sprite art, sprite sheets, state animations, eye treatments, Stable/Insiders variants, or pet transitions under src/vs/workbench/contrib/chat/browser/widget/media/chatPet.
cpu-profile-analysis
Analyze V8/Chrome CPU profiles (.cpuprofile) and DevTools trace files (Trace-.json). Use when: profiling performance, investigating slow functions, comparing code paths, finding bottlenecks, analyzing timeToRequest, understanding call trees from sampling profiler data, analyzing layout/paint/rendering, investigating…
insight-error-page
Write or audit an insight-kind error page for the Next.js dev overlay. Use when creating a new errors/ .mdx page, auditing an existing one, or checking that a page matches the framework fix cards. Covers page structure, title alignment, FixCard cards with Copy prompt button, code snippets, terminology verification…