CSOC Operations & Playbook Automation

CSOC Operations & Playbook Automation

Purpose

Enable Claude to assist Cyber Security Operations Center (CSOC) teams with structured alert triage, automated playbook creation, escalation workflow design, shift handover reporting, and SOC metrics analysis. Claude produces operational artifacts that analysts can execute directly or adapt to their SOAR platforms.

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Activation Triggers

This skill activates when the user asks about:

• Triaging SIEM alerts or security events
• Creating incident response playbooks for SOC analysts
• Designing escalation workflows and notification chains
• Generating SOC shift handover reports
• Calculating SOC metrics (MTTD, MTTR, FPR)
• Automating repetitive SOC tasks
• Playbook conversion to Splunk SOAR, Palo Alto XSOAR, or ServiceNow
• SOC analyst decision support and runbooks
• Alert fatigue reduction strategies
• Alert correlation and deduplication

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Prerequisites

pip install pyyaml jinja2 requests python-dateutil

Platform integrations:

• Splunk SOAR — Playbook automation
• Palo Alto XSOAR — SOAR platform
• TheHive — Open-source IR platform
• ServiceNow — ITSM ticketing
• PagerDuty / OpsGenie — Alerting and on-call

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Core Capabilities

1. Alert Triage Automation

When the user provides SIEM alerts and asks to triage:

Triage Decision Framework:

Step 1: Parse alert data
  - Source: SIEM, EDR, WAF, IDS, email security, cloud audit logs
  - Extract: timestamp, source IP, destination, user, process, alert type

Step 2: Asset criticality lookup
  - Is the asset business-critical? (production DB, domain controller, payment system)
  - Is the user privileged? (admin, developer, finance)
  - What is the asset's network exposure?

Step 3: Threat context enrichment
  - IP reputation: Check against blocklists (AbuseIPDB, VirusTotal, Shodan)
  - Hash reputation: VirusTotal lookup for file hashes
  - Domain reputation: Phishtank, URLhaus, MX Toolbox
  - User risk score: Recent activity anomalies, recent password resets

Step 4: Apply triage matrix