churn-analysis

churn-analysis is a skill for Claude Code, Codex from Maudeunfledged834/startup-founder-skills. It costs 38 tokens per session (2,044 once invoked), scanned A, a copy of churn-analysis, MIT.

An analysis of why customers cancel or may be about to leave, where churn means losing customers or subscription revenue. It can use available signals such as product use, support, feedback, email, and billing data.

In plain words
What is it for?
Use it to find at-risk accounts, study cancellation patterns, create health scores, design save offers, recover failed payments, or run win-back campaigns.
Why use it?
It helps identify accounts at risk and the reasons customers leave before those losses happen. It also supports decisions about customer health, payment recovery, and re-engagement.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one. Also seen: positional $N argument.

Good fit Use it to find at-risk accounts, study cancellation patterns, create health scores, design save offers, recover failed payments, or run win-back campaigns.

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Install with agentmods
npx agentmods add skills/maudeunfledged834/startup-founder-skills/churn-analysis
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add Maudeunfledged834/startup-founder-skills --skill churn-analysis
Clone the repo
git clone --depth 1 https://github.com/Maudeunfledged834/startup-founder-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-analysis

README.md
[![agentmods](https://agentmods.dev/badge/skills/maudeunfledged834/startup-founder-skills/churn-analysis/github.svg)](https://agentmods.dev/skills/maudeunfledged834/startup-founder-skills/churn-analysis)
Your own site
<a href="https://agentmods.dev/skills/maudeunfledged834/startup-founder-skills/churn-analysis"><img src="https://agentmods.dev/badge/skills/maudeunfledged834/startup-founder-skills/churn-analysis/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-analysis

Your own site · 80×15
<a href="https://agentmods.dev/skills/maudeunfledged834/startup-founder-skills/churn-analysis"><img src="https://agentmods.dev/badge/skills/maudeunfledged834/startup-founder-skills/churn-analysis.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 38 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,044 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin 100% copy Near-identical to another mod in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00038 $0.02044
Opus 5 $0.00019 $0.01022
Sonnet 5 $0.00008 $0.00409
Haiku 4.5 $0.00004 $0.00204

Measured 11d ago against content hash af5a0801dee2, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

churn-analysis scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

100% identical to churn-analysis — 0 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

skills/churn-analysis/SKILL.md · 123 lines

How it starts

The opening of the file, as written. The whole thing — 123 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Churn Analysis

When to Use

Activate when a founder needs to identify at-risk accounts before they churn, diagnose churn drivers, build a customer health scoring system, design cancellation or save flows, recover failed payments, or re-engage lost customers. This includes prompts like "our churn is too high," "which customers are about to leave," "why are customers canceling," "build a customer health score," "set up dunning emails," or "create a win-back campaign." Especially relevant for seed/Series A teams managing customers manually without dedicated CS platforms like Gainsight or ChurnZero.

Context Required

  • From startup-context: business model (B2B/B2C, subscription/usage-based), current churn rate (logo and revenue), customer segments, pricing tiers, contract terms, product usage data availability, and current retention tooling.
  • From the user: available data sources (support tickets, Slack channels, NPS scores, usage logs, email logs, billing data), what "healthy" customer behavior looks like, any historical churn patterns, whether churn is primarily voluntary or involuntary, and the specific churn problem to solve.

Work with whatever data is available. Early-stage companies often lack formal CS systems — the skill works with support inboxes, Slack history, and spreadsheets.

Workflow

  1. Intake and baseline — Gather all available customer data: customer lists, support tickets, Slack/communication history, NPS scores, usage data, email logs, and billing records. Establish what "healthy" looks like and identify any known churn patterns.
  2. Extract signals — Analyze four signal categories across every account: support signals, communication signals, usage signals, and commercial signals (see framework below).
  3. Score risk — Build a composite risk score (0-100) for each account using weighted signal categories. Higher score means higher risk.
  4. Generate save plays — For high-risk accounts, produce specific interventions: root cause hypothesis, recommended actions, talk tracks for the CS conversation, and escalation triggers.
  5. Build the weekly scorecard — Compile into a weekly risk report with account-by-account analysis, MRR at risk, trend data, signal distribution, and recommended focus areas.
  6. Design interventions — For each churn driver identified, design the appropriate intervention: product fix, CS outreach, cancel flow save offer, dunning sequence, or win-back campaign.

Read the full file on GitHub · 123 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 123 lines · 38 tokens per session scan A af5a0801dee2

Subscribe to this mod's changes

churn-analysis is a skill published in the GitHub repository Maudeunfledged834/startup-founder-skills (6 stars, last pushed 2d ago), licensed MIT. It adds 38 tokens to every session and 2,044 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. It is 100% identical to churn-analysis, differing in 0 lines, and is treated as a copy.

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