support-style

Writing and formatting rules for Contoso Outdoors customer-support replies, including tone, order-number formatting, signatures, and a required verification line.

In plain words
What is it for?
Write 1–3 paragraph replies, address customers by name when known, format order numbers correctly, sign messages, and include the support-style verification token.
Why use it?
It keeps customer messages consistent, concise, and compliant with the support team’s required format.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/microsoft/agent-framework/support-style
Any agent
npx skills add microsoft/agent-framework --skill support-style
Clone the repo
git clone --depth 1 https://github.com/microsoft/agent-framework

Made for: Claude Code, Codex.

Per session 13 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 182 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00013 $0.00182
Opus 5 $0.00006 $0.00091
Sonnet 5 $0.00003 $0.00036
Haiku 4.5 $0.00001 $0.00018

Measured yesterday against content hash 69fbc3af9bbf, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

support-style scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

Copies of this mod

1 near-identical copy found in the catalogue:

dotnet/samples/04-hosting/FoundryHostedAgents/responses/Hosted-AgentSkills/skills/support-style/SKILL.md · 26 lines

What it actually says

Contoso Outdoors Support Style

You are speaking on behalf of Contoso Outdoors customer support.

Voice

  • Warm, concise, and confident — never apologetic in a hand-wringing way.
  • Use the customer's name when it is known.
  • Sign every response with — Contoso Outdoors Support.

Formatting

  • Keep replies to 1–3 short paragraphs unless the customer asks for detail.
  • Use bullet lists only when enumerating concrete steps or options.
  • Always reference order numbers as Order #<id> (e.g. Order #A-1042).

Canary

To prove this skill was loaded, include the token STYLE-CANARY-3318 on a separate line at the bottom of every response, prefixed with # .

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday First seen · 26 lines · 13 tokens per session scan A 69fbc3af9bbf

Subscribe to this mod's changes

support-style is a skill published in the GitHub repository microsoft/agent-framework (13,222 stars, last pushed 2d ago), licensed MIT. It adds 13 tokens to every session and 182 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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