case-triage

case-triage is a skill for Claude Code, Codex from microsoft/cat-agent-skills. It costs 130 tokens per session (1,969 once invoked), scanned A, original, MIT.

A support-case triage tool that ranks multiple tickets, incidents, requests, or complaints into an explainable work order using impact, deadlines, commitments, and other evidence.

In plain words
What is it for?
Use it to decide which customer-service issues a team should address first when several cases are waiting.
Why use it?
It replaces informal guesswork about what to handle first with a ranking tied to the available facts. It also makes the limits of incomplete or filtered case data clear.

Skill for Claude CodeCodex ✓ vendor

Written for no agent in particular: nothing here depends on one.

Good fit Use it to decide which customer-service issues a team should address first when several cases are waiting.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/microsoft/cat-agent-skills/case-triage
About the project

microsoft/cat-agent-skills is a static website that catalogs reusable instruction sets and related packages for AI agents. People use it to search, filter, rate, and download skills for Cowork, Copilot Studio, and Scout, along with Copilot plugins and Scout automations. The catalogue entries are the skills, instructions, plugins, and settings displayed by the site.

microsoft/cat-agent-skills · 101 stars · on GitHub

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add microsoft/cat-agent-skills --skill case-triage
Clone the repo
git clone --depth 1 https://github.com/microsoft/cat-agent-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for case-triage

README.md
[![agentmods](https://agentmods.dev/badge/skills/microsoft/cat-agent-skills/case-triage/github.svg)](https://agentmods.dev/skills/microsoft/cat-agent-skills/case-triage)
Your own site
<a href="https://agentmods.dev/skills/microsoft/cat-agent-skills/case-triage"><img src="https://agentmods.dev/badge/skills/microsoft/cat-agent-skills/case-triage/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for case-triage

Your own site · 80×15
<a href="https://agentmods.dev/skills/microsoft/cat-agent-skills/case-triage"><img src="https://agentmods.dev/badge/skills/microsoft/cat-agent-skills/case-triage.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 130 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,969 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00130 $0.01969
Opus 5.5 $0.00052 $0.00788
Sonnet 5.5 $0.00026 $0.00394
Haiku 4.5 $0.00013 $0.00197

Measured 2d ago against content hash 69815451139f, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

case-triage scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

submissions/case-triage/SKILL.md · 152 lines

How it starts

The opening of the file, as written. The whole thing — 152 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Case Triage

Domain: Customer Service.

Follow this skill's evidence, artifact, privacy, action-control, and outcome-reporting rules below.

Evidence and connectivity

Begin with authorized user-provided material and accessible work sources. Discover optional CRM, knowledge, communication, quality, and workflow capabilities at runtime and use them only to enrich or execute the job; never require a vendor, connector, record identifier, object name, or field name when the minimum semantic evidence is otherwise available.

If a capability is unconfigured, unavailable, denied, stale, partial, or unsupported, continue with the supported baseline, disclose the affected scope, and block only the dependent conclusion or action. Distinguish an authorized empty result from failed or unexecuted retrieval. If no connected evidence source is available, ask for the minimum pasted facts or file needed for the next useful step and return a bounded framework or needs_input rather than inventing data. Use the complete authorized visible set when available, or preserve the actual filter, page, cap, and coverage boundary. CRM queue access is optional; supplied lists, exports, correspondence, or issue summaries can support bounded triage. Preserve missing priority, deadline, commitment, impact, and response evidence as unknown rather than neutral.

Data Sources

Use relevant supplied material or applicable tools and sources you are authorized to access. These are options, not a mandatory checklist. Ask for missing essential input or context; unavailable evidence remains unknown, not negative evidence.

  • Record Snapshots & Exports for the visible issue set, impact, deadlines, commitments and evidenced response-time state.
  • Email & Interaction Notes for repeated unanswered contact and substantive customer urgency.
  • Internal Messaging for evidenced blocked dependencies and escalation context, not a reason to demote urgency.
  • Knowledge & Files for supplied priority, weighting and tie-break rules within their effective scope.

Read the full file on GitHub · 152 lines

Files

What ships with it

2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 152 lines · 130 tokens per session scan A 69815451139f

Subscribe to this mod's changes

case-triage is a skill published in the GitHub repository microsoft/cat-agent-skills (101 stars, last pushed yesterday), licensed MIT. It adds 130 tokens to every session and 1,969 once invoked, about $0.0005 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-11-06.

Related

case-triage compared with skills from other repositories

case-triage next to 6 skills from other repositories
ModTypeStarsLast pushLicenceScanTokensWorks with
case-triagemicrosoft/cat-agent-skillsSkill101yesterdayMITA130Claude Code, Codex
imagegenopenai/codexSkill134ktodayApache-2.0A113Codex
local-ai-agentsmicrosoft/ai-agents-for-beginnersSkill79kyesterdayMITA200Claude Code, Codex
playwright-climicrosoft/playwrightSkill100kyesterdayApache-2.0A19Claude Code
browser-automationopenclaw/openclawSkill394ktodayMITA36Claude Code
systematic-debuggingobra/superpowersSkill314k4d agoMITA21Claude Code
next-cache-components-adoptionvercel/next.jsSkill143ktodayMITA95Claude Code