servicenow-change-management

servicenow-change-management is a skill for Claude Code, Codex from microsoft/sre-agent. It costs 67 tokens per session (759 once invoked), scanned A, original, MIT.

A workflow for recording permanent incident fixes in ServiceNow, an IT service-management system, after the fix is prepared in a GitHub pull request.

In plain words
What is it for?
Use it to create a ServiceNow Change Request, include the GitHub pull-request link and root-cause summary, and attach the investigation report.
Why use it?
It keeps the approved code or infrastructure fix linked to its root-cause report and change record. It also separates permanent fixes from temporary incident actions.

Skill for Claude CodeCodex ✓ vendor

Written for no agent in particular: nothing here depends on one.

Good fit Use it to create a ServiceNow Change Request, include the GitHub pull-request link and root-cause summary, and attach the investigation report.

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Install with agentmods
npx agentmods add skills/microsoft/sre-agent/servicenow-change-management
About the project

microsoft/sre-agent is the community repository for Azure SRE Agent, an AI assistant for diagnosing and resolving production problems and reducing routine operations work. It is for teams working on service reliability and includes documentation, discussions, videos, and hands-on labs for using the product. The catalogue skills relate to the agent's official plugins and resources.

microsoft/sre-agent · 154 stars · on GitHub

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add microsoft/sre-agent --skill servicenow-change-management
Clone the repo
git clone --depth 1 https://github.com/microsoft/sre-agent

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for servicenow-change-management

README.md
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Your own site
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Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for servicenow-change-management

Your own site · 80×15
<a href="https://agentmods.dev/skills/microsoft/sre-agent/servicenow-change-management"><img src="https://agentmods.dev/badge/skills/microsoft/sre-agent/servicenow-change-management.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 67 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 759 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00067 $0.00759
Opus 5 $0.00034 $0.00380
Sonnet 5 $0.00013 $0.00152
Haiku 4.5 $0.00007 $0.00076

Measured 11d ago against content hash b045612413fc, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

servicenow-change-management scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

labs/zava-learning/sre-config/agent-config/skills/servicenow-change-management/SKILL.md · 52 lines

How it starts

The opening of the file, as written. The whole thing — 52 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Zava Learning — ServiceNow Change Management

Use this skill to record a durable remediation in ServiceNow once the root cause is fixed in code or IaC. It is the single owner of ServiceNow Change Request and attachment operations, and applies after a GitHub PR has been opened (by pr-delivery) for the durable fix.

When to use

  • A connectivity/edge or application incident has been root-caused to an IaC (infra/) or application (src/) change, and a GitHub PR has been opened with the fix.
  • An operator explicitly asks to open a Change Request or attach an RCA to an existing record.

Do not raise a Change Request for live mitigations alone (deleting an NSG rule, restarting/rolling back a revision) — those are tracked as PagerDuty incident notes. The Change Request tracks the durable code/IaC fix.

Steps

  1. Create the Change Request with CreateServiceNowChangeRequest:
    • short_description: one-line summary of the change (symptom + fix).
    • description: the RCA summary including the GitHub PR URL.
    • change_type: normal (default), standard, or emergency for active customer-impacting fixes.
    • implementation_plan / risk as appropriate.
    • Capture the returned change number (e.g. CHG0030042), sys_id, and the ready-to-use clickable link the tool returns. Surface the CR in the Artifacts & links section as a markdown hyperlink [<number>](<link>) using that returned link — never the bare CHG number, which is not clickable. (Do not try to build the URL from a SERVICENOW_URL env var — it is not available in the agent environment; the tool already returns the full clickable link.)
  2. Attach the RCA with UploadServiceNowAttachment:
    • table_sys_id: the Change Request sys_id from step 1.
    • file_name: e.g. rca-<symptom>.md.
    • content: the full RCA report (timeline, root cause, fix, verification).
  3. Reference the Change Request number back in the PagerDuty incident notes and the GitHub PR.

Read the full file on GitHub · 52 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 52 lines · 67 tokens per session scan A b045612413fc

Subscribe to this mod's changes

servicenow-change-management is a skill published in the GitHub repository microsoft/sre-agent (154 stars, last pushed today), licensed MIT. It adds 67 tokens to every session and 759 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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