commerce-jtbd-persona

commerce-jtbd-persona is a skill for Claude Code from modu-ai/moai-cowork. It costs 286 tokens per session (3,393 once invoked), scanned A, original, Apache-2.0.

An e-commerce customer-analysis skill that studies reviews and questions to identify why people buy and to create concrete customer profiles. JTBD means “jobs to be done”: the practical goal a customer is trying to accomplish.

In plain words
What is it for?
It analyzes review and Q&A data, produces functional, emotional, and social buying motivations, and can generate three detailed customer personas.
Why use it?
It turns scattered customer comments into ranked buying motivations, concerns, and audience patterns that sellers can use in product and marketing decisions.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the moai-seller plugin — 11 skills, 2 agents shipped together

Good fit It analyzes review and Q&A data, produces functional, emotional, and social buying motivations, and can generate three detailed customer personas.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/modu-ai/moai-cowork/commerce-jtbd-persona
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add modu-ai/moai-cowork --skill commerce-jtbd-persona
Clone the repo
git clone --depth 1 https://github.com/modu-ai/moai-cowork

Made for: Claude Code.

Or install moai-seller, the plugin that ships this one along with the rest of its 11 skills, 2 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for commerce-jtbd-persona

README.md
[![agentmods](https://agentmods.dev/badge/skills/modu-ai/moai-cowork/commerce-jtbd-persona/github.svg)](https://agentmods.dev/skills/modu-ai/moai-cowork/commerce-jtbd-persona)
Your own site
<a href="https://agentmods.dev/skills/modu-ai/moai-cowork/commerce-jtbd-persona"><img src="https://agentmods.dev/badge/skills/modu-ai/moai-cowork/commerce-jtbd-persona/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for commerce-jtbd-persona

Your own site · 80×15
<a href="https://agentmods.dev/skills/modu-ai/moai-cowork/commerce-jtbd-persona"><img src="https://agentmods.dev/badge/skills/modu-ai/moai-cowork/commerce-jtbd-persona.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 286 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,393 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00286 $0.03393
Opus 5 $0.00143 $0.01697
Sonnet 5 $0.00057 $0.00679
Haiku 4.5 $0.00029 $0.00339

Measured 8d ago against content hash 9b944e9fdfac, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

commerce-jtbd-persona scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/moai-seller/skills/commerce-jtbd-persona/SKILL.md · 253 lines

How it starts

The opening of the file, as written. The whole thing — 253 lines — stays where its author put it; the contents beside it link to each section on GitHub.

JTBD + 페르소나 분석 (Commerce JTBD & Persona)

개요

리뷰·Q&A 데이터를 분석하는 1스킬 2모드 스킬입니다. 이커머스 셀러가 고객의 구매 동기(JTBD)와 구체적인 페르소나를 데이터 기반으로 자동 생성합니다.

데이터 소스:

  • 네이버 쇼핑 리뷰 — 상품 페이지 리뷰 복사 텍스트 또는 스크린샷
  • 자사몰(카페24 등) 리뷰 — 관리자 리뷰 내보내기 파일
  • 자사몰 Q&A — 관리자 Q&A 내보내기 파일 (구매 전 불안·질문 패턴)
  • 시장조사 결과 (commerce-market-research 산출물) 입력 연계

데이터 연동: 연결된 커머스 MCP 커넥터가 있으면 리뷰·Q&A를 직접 조회하고, 없으면 사용자가 첨부한 내보내기 파일·복사 텍스트·스크린샷을 분석합니다.

트리거 키워드

JTBD, 고객 동기, 구매 이유, 잡스 투 비 던, 기능적 동기, 감성적 동기, 사회적 동기, 페르소나, 타겟 고객 프로필, 리뷰 분석, 구매결정요인, 고객 여정, 니즈 분석, 불만 분석

모드 선택

모드 플래그 핵심 산출물
JTBD 도출 --mode jtbd JTBD 9개 + 시장 매칭 우선순위
페르소나 생성 --mode persona 페르소나 3명 (8필드)

모드 미지정 시: --mode jtbd 먼저 실행 후 --mode persona 연속 실행 권장.


워크플로우 — mode=jtbd

입력 슬롯

항목 필수 여부 예시
시장조사 결과 필수 commerce-market-research 산출물 .md 파일 경로
상품 정보 필수 상품명, USP, 카테고리
채널 선택 스마트스토어, 쿠팡 (기본값: 전체)

분석 순서 (mode=jtbd)

시장조사 결과 로드 (입력)
  ↓
분석: 기능적 동기 3개 (Functional Job)
      감성적 동기 3개 (Emotional Job)
      사회적 동기 3개 (Social Job)
  ↓
시장 매칭: 각 JTBD × 시장조사 키워드 교차 → 우선순위 1축 산출

JTBD 3분류 카테고리별 예시

상품 카테고리별 JTBD 3분류 작성 가이드 — 다이어트 가루를 기준으로:

JTBD 분류 다이어트 가루 예시 핵심 동사·표현
기능적 JTBD (제품이 실제 수행해야 하는 업무) "체중 감량에 도움이 필요하다" / "간편하게 칼로리를 조절하고 싶다" / "필수 영양소는 유지하면서 체중 관리하고 싶다" "~할 수 있다", "~한다" (제품 능력)
감성적 JTBD (제품 사용으로 얻고 싶은 감정·심리 만족) "몸매에 자신감을 갖고 싶다" / "자기 통제감과 성취감을 느끼고 싶다" / "스트레스 없이 식이요법을 지속하고 싶다" "~한 느낌", "~한 감정" (감정)
사회적 JTBD (타인에게 어떻게 보이고 싶은지) "건강을 챙기는 현명한 사람으로 보이고 싶다" / "트렌디한 라이프스타일을 가진 사람으로 인식받고 싶다" / "자기관리를 잘하는 사람이라는 인정을 받고 싶다" "~한 사람으로 보이고 싶다" (사회적 위치)

핵심 포인트: 같은 상품이라도 고객마다 중요시하는 JTBD가 다를 수 있으며, 효과적인 마케팅은 이러한 다양한 니즈를 모두 충족시키는 것입니다.

심리적 필요 4종 촉발 패턴

"심리적 필요(Psychological Need)" 개념은 본 스킬의 감성적 JTBD에 대응합니다. 가장 큰 시장이며, 마케터가 타이밍·채널로 직접 촉발 가능:

촉발 패턴 작동 메커니즘 마케팅 채널 예시
보상 심리 "오늘 나 고생했다 → 뭔가 사줘야겠다" 야근 후 인스타 피드 광고
불안 해소 "이대로 두면 큰일 날까 봐" 검색광고 + 후기 신뢰
지루함 "심심하니까 뭔가 살까" SNS 발견 피드 + 한정 한정
사회적 자극 "남들 다 사는데 나만 빠지나" 인플루언서 + 사회적 증거

Read the full file on GitHub · 253 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 8d ago First seen · 253 lines · 286 tokens per session scan A 9b944e9fdfac

Subscribe to this mod's changes

commerce-jtbd-persona is a skill published in the GitHub repository modu-ai/moai-cowork (300 stars, last pushed 9d ago), licensed Apache-2.0. It adds 286 tokens to every session and 3,393 once invoked, about $0.0014 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

Related

Other skills, from other repositories

xml-config-migrating

Use this skill when a Shopware plugin or app-server extension needs its XML configuration migrated to PHP — phrases like "migrate services.xml", "convert my plugin config to PHP", "xml to php migration", "fix the XML deprecation", "prepare my plugin for Shopware 6.8 / Symfony 8", or when a deprecation like "The XML…

shopwareLabs/ai-coding-tools · 106 tokens

dev-environment-bootstrapping

Use this skill when the user asks to bootstrap, set up, create, or initialize a Shopware development environment from scratch — phrases like "set up a Shopware dev environment", "clone and install Shopware", "initialize a Shopware plugin project", "bootstrap Shopware and a new plugin called X", "get a fresh Shopware…

shopwareLabs/ai-coding-tools · 144 tokens

recipe-log-deal-update

Append a deal status update to a Google Sheets sales tracking spreadsheet.

fakoli/fakoli-plugins · 19 tokens

product-configurator-design

Designing build-your-own product configurators (Tesla-style, custom-pricing, plan-builders) with constraint logic, real-time pricing, validation, and save-and-share mechanics. Honest about infinite-options (decision paralysis), canned-bundles-only (no real customization), and guided-configuration (smart defaults plus…

rampstackco/claude-skills · 129 tokens

email-personalization

Write hyper-personalized cold email icebreakers for B2B leads using their company intelligence and LinkedIn data. Use this skill whenever the user says "write icebreakers", "personalize emails", "email personalization", "cold email first lines", "write opening lines", "personalize outreach", "create email openers", or…

naveedharri/benai-skills · 134 tokens

marketplace-purchase-vetting

Use this when the user asks whether a local listing is a scam, "too good to be true," worth looking at, or a good deal. Also use this when he asks you to find options — search/discover candidates, then vet the best ones. The goal is not a generic buying guide; it is a practical risk read with clear next steps.

AtlasOmnia/donna-starter · 72 tokens