PM Skills is a collection of plain-Markdown instructions that teach AI assistants structured methods for handling professional, personal, and life-admin tasks. People use it with Claude, ChatGPT, Gemini, Cursor, Codex, and other supported agents for work such as writing product requirements, reviewing documents, or planning difficult situations.
Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add mohitagw15856/pm-claude-skills --skill cs-escalation-briefgit clone --depth 1 https://github.com/mohitagw15856/pm-claude-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/mohitagw15856/pm-claude-skills/cs-escalation-brief)<a href="https://agentmods.dev/skills/mohitagw15856/pm-claude-skills/cs-escalation-brief"><img src="https://agentmods.dev/badge/skills/mohitagw15856/pm-claude-skills/cs-escalation-brief/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/mohitagw15856/pm-claude-skills/cs-escalation-brief"><img src="https://agentmods.dev/badge/skills/mohitagw15856/pm-claude-skills/cs-escalation-brief.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00094 | $0.02444 |
| Opus 5.5 | $0.00038 | $0.00978 |
| Sonnet 5.5 | $0.00019 | $0.00489 |
| Haiku 4.5 | $0.00009 | $0.00244 |
Grade A, and why
cs-escalation-brief scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 211 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Skill de Informe de Escalada de Cliente
Produce un informe de escalada claro y conciso que proporcione a los stakeholders internos — VP de CS, CCO, liderazgo de producto, o el CEO — todo lo que necesitan para comprender la situación, tomar decisiones y actuar rápidamente.
Un buen informe de escalada no es una queja. Es un documento profesional que expone los hechos, asigna responsabilidad con honestidad y propone un plan de resolución específico.
Inputs Requeridos
Solicita estos si no se proporcionan ya:
- Nombre de la cuenta, tier y ARR
- Nombre del CSM y propietario de la cuenta
- Naturaleza de la escalada — qué pasó, qué dice el cliente
- Cronología de eventos que llevaron a la escalada
- Contacto del cliente que escaló (nombre, rol, nivel de influencia)
- Qué quiere el cliente — su solicitud explícita
- Cuál creemos que es la causa raíz
- Qué se ha hecho ya para abordar la situación
- Fecha de renovación y evaluación actual del riesgo de renovación
Niveles de Escalada
Calibra la urgencia y la audiencia según el nivel de escalada:
| Nivel | Desencadenante | Audiencia | Tiempo de respuesta |
|---|---|---|---|
| L1 — Riesgo de Cuenta | Cliente expresando insatisfacción; renovación en riesgo | CSM + CS Manager | 24 horas |
| L2 — Escalada Ejecutiva | Cliente escalado a su ejecutivo; solicitando implicación de ejecutivo del proveedor | VP CS + Account Exec | 4 horas |
| L3 — Riesgo de Churn | Cliente ha emitido aviso o está en conversación activa de churn | CCO / CEO + Revenue leadership | 1 hora |
| L4 — Riesgo Público | Cliente amenazando con escalada pública, legal o prensa | CCO / Legal / Comms | Inmediato |
Formato de Output
Informe de Escalada: [Nombre de Cuenta]
Nivel de escalada: L[1/2/3/4] — [Etiqueta] Fecha de escalada: [Fecha] Escalada por: [nombre del CSM] Propietario de escalada: [Nombre del ejecutivo o stakeholder sénior que ahora lidera la respuesta]
Cuenta de un Vistazo
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 2d ago First seen · 211 lines · 94 tokens per session scan A 907924c3f3be
cs-escalation-brief is a skill published in the GitHub repository mohitagw15856/pm-claude-skills (1,449 stars, last pushed today), licensed MIT. It adds 94 tokens to every session and 2,444 once invoked, about $0.0004 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-12.
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