customer-overview

Customer Overview

Assembles a full picture of a customer from multiple Newline API resources.

Step 1 — Find and Retrieve the Customer

If you have the customer UID:

get-customer  uid=<customer_uid>

If you need to search:

list-customers  (filter by first_name, last_name, email, or external_uid)

Record from the customer response:

• uid, external_uid
• details — name, phone, business name
• email
• status — active, locked, archived
• kyc_status and kyc_status_reasons
• lock_reason / locked_at — if applicable
• total_balance
• pool_uids — pools the customer belongs to
• customer_type — individual vs. business

Step 2 — Retrieve Synthetic Accounts

get-synthetic-accounts

Filter visually or by pool_uid to find accounts belonging to this customer's pools.

For each account note:

• name, uid, status
• synthetic_account_category
• net_usd_balance, net_usd_pending_balance, net_usd_available_balance
• routing_number, account_number_last_four
• Payment rail details (ach, wire, or instant_payment block)

Step 3 — Retrieve Recent Transactions

list-transactions  customer_uid=[<customer_uid>]  sort=created_at_desc  limit=10

For each transaction note:

• transaction_type, status, amount, currency
• description
• transfer_uid — link to originating transfer if applicable
• created_at

Step 4 — Retrieve Recent Customer Activities

list-customer-activities

Filter for entries where customer_uid matches. These capture login events, KYC updates, setting changes, and other audit trail entries.

Note any recent activity_type values that suggest issues (failed logins, KYC status changes, locked events).

Step 5 — Retrieve Customer Products (Optional)

list-customer-products

Look for products associated with this customer to understand their enrolled services and product eligibility.

Step 6 — Summarise

Present a structured summary covering:

1. Identity — name, email, type, status, KYC status
2. Balances — total balance and per-account breakdown
3. Accounts — list of synthetic accounts with status and category
4. Recent Transactions — last 10 with amounts and status
5. Recent Activity — notable activity log entries
6. Flags — any locked status, KYC failures, or pending issues