Incident Management

Incident Management is a skill for Claude Code, Codex from niels-emmer/myace. It costs 31 tokens per session (514 once invoked), scanned A, original, MIT.

An incident-response guide covering severity levels, runbooks, communication, recovery, and blameless postmortems. An incident is a production problem that affects users or service operation.

In plain words
What is it for?
It helps classify outages, write troubleshooting runbooks, coordinate status updates, and document what happened afterward.
Why use it?
It gives teams a consistent way to restore service quickly, coordinate during pressure, and learn from failures without blaming individuals.

Skill for Claude CodeCodex

Which agent this was written for is unclear — built for aider. Also seen: mentions Codex; built for aider; mentions OpenCode.

Good fit It helps classify outages, write troubleshooting runbooks, coordinate status updates, and document what happened afterward.

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Install with agentmods
npx agentmods add skills/niels-emmer/myace/incident-management
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add niels-emmer/myace --skill incident-management
Clone the repo
git clone --depth 1 https://github.com/niels-emmer/myace

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for Incident Management

README.md
[![agentmods](https://agentmods.dev/badge/skills/niels-emmer/myace/incident-management/github.svg)](https://agentmods.dev/skills/niels-emmer/myace/incident-management)
Your own site
<a href="https://agentmods.dev/skills/niels-emmer/myace/incident-management"><img src="https://agentmods.dev/badge/skills/niels-emmer/myace/incident-management/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for Incident Management

Your own site · 80×15
<a href="https://agentmods.dev/skills/niels-emmer/myace/incident-management"><img src="https://agentmods.dev/badge/skills/niels-emmer/myace/incident-management.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 31 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 514 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00031 $0.00514
Opus 5.5 $0.00012 $0.00206
Sonnet 5.5 $0.00006 $0.00103
Haiku 4.5 $0.00003 $0.00051

Measured 1mo ago against content hash 5024ba1aa419, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

Incident Management scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

collections/base/devops-engineer/skills/incident-management/SKILL.md · 28 lines

What it actually says

Purpose

Incidents are inevitable; chaos is optional. This skill is the structure that turns a scary production event into a sequence of calm, practiced steps — and turns the aftermath into a learning opportunity instead of a blame session.

When to use it

When an incident happens (or is suspected), when writing or updating runbooks, and when conducting a postmortem.

Steps / checklist

  1. Severity classification. Every incident gets a severity (SEV1 = service down / data loss, SEV2 = degraded, SEV3 = minor) so the response matches the impact. Classify early and re-classify as facts change.
  2. Fix forward, then fix backward. Restore service first (rollback, failover, scale-out), investigate root cause after. The goal during an incident is to stop the bleeding, not to understand it.
  3. Runbooks. Every known failure mode has a runbook: symptoms, quick diagnosis, immediate mitigation, and escalation path. A runbook that requires the author to be present isn't a runbook.
  4. Communication. Designate a coordinator. Status updates go to a single channel with a consistent format (what's happening, what's being done, when's the next update). No silent heroes.
  5. Blameless postmortem. After the incident, write a postmortem covering: timeline, impact, root cause, what worked, what didn't, and action items. Blameless means the goal is to fix the system, not the person.
  6. Action items are tracked. Every postmortem produces follow-up action items with owners and due dates. A postmortem without tracked follow-ups is a ceremony, not a process.

Expected output

An incident that a fresh on-call engineer can handle using runbooks and severity definitions alone, and a postmortem that produces tracked, owned action items. If the response depends on who happens to be on call, the incident management work isn't done.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 1mo ago First seen · 28 lines · 31 tokens per session scan A 5024ba1aa419

Subscribe to this mod's changes

Incident Management is a skill published in the GitHub repository niels-emmer/myace (1 stars, last pushed 2d ago), licensed MIT. It adds 31 tokens to every session and 514 once invoked, about $0.0001 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.