A workflow for drafting a knowledge base article from a resolved support issue, repeated question, workaround, or known problem. A knowledge base is a searchable collection of help articles for users or support teams.

Use it to write how-to articles, troubleshooting guides, FAQs, workarounds, and notices about known issues.

It turns one-off support answers into reusable documentation that can help people solve common problems themselves.

kb-article — Skill for Claude Code by nota-america

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent

npx skills add nota-america/forgecat-agent-profiles --skill kb-article

Clone the repo

git clone --depth 1 https://github.com/nota-america/forgecat-agent-profiles

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

README.md

[![agentmods](https://agentmods.dev/badge/skills/nota-america/forgecat-agent-profiles/kb-article/github.svg)](https://agentmods.dev/skills/nota-america/forgecat-agent-profiles/kb-article)

Your own site

<a href="https://agentmods.dev/skills/nota-america/forgecat-agent-profiles/kb-article"><img src="https://agentmods.dev/badge/skills/nota-america/forgecat-agent-profiles/kb-article/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

Your own site · 80×15

<a href="https://agentmods.dev/skills/nota-america/forgecat-agent-profiles/kb-article"><img src="https://agentmods.dev/badge/skills/nota-america/forgecat-agent-profiles/kb-article.svg" alt="Reviewed on agentmods" width="80" height="20"></a>

Per session 53 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.

When invoked 2,749 The whole file, excluding the scripts and references it only reads on demand.

Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.

Origin 97% copy Near-identical to another mod in the catalogue.

Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

Model	Per session	Once invoked
Fable 5.1	$0.00053	$0.02749
Opus 5	$0.00026	$0.01375
Sonnet 5	$0.00011	$0.00550
Haiku 4.5	$0.00005	$0.00275

Measured 8d ago against content hash 5afd9d3a0560, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

kb-article scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

97% identical to kb-article — 9 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

profiles/anthropics/knowledge-work-plugins/anthropics_knowledge-work-plugins_customer-support/for-claude/.claude/skills/kb-article/SKILL.md · 355 lines

How it starts

The opening of the file, as written. The whole thing — 355 lines — stays where its author put it; the contents beside it link to each section on GitHub.

/kb-article

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md (.forgecat/profiles/@forgecat/anthropics_knowledge-work-plugins_customer-support/CONNECTORS.md).

Draft a publish-ready knowledge base article from a resolved support issue, common question, or documented workaround. Structures the content for searchability and self-service.

Usage

/kb-article <resolved issue, ticket reference, or topic description>

Examples:

/kb-article How to configure SSO with Okta — resolved this for 3 customers last month
/kb-article Ticket #4521 — customer couldn't export data over 10k rows
/kb-article Common question: how to set up webhook notifications
/kb-article Known issue: dashboard charts not loading on Safari 16

Workflow

1. Understand the Source Material

Parse the input to identify:

What was the problem? The original issue, question, or error
What was the solution? The resolution, workaround, or answer
Who does this affect? User type, plan level, or configuration
How common is this? One-off or recurring issue
What article type fits best? How-to, troubleshooting, FAQ, known issue, or reference (see article types below)

If a ticket reference is provided, look up the full context:

~~support platform: Pull the ticket thread, resolution, and any internal notes
~~knowledge base: Check if a similar article already exists (update vs. create new)
~~project tracker: Check if there's a related bug or feature request

2. Draft the Article

Using the article structure, formatting standards, and searchability best practices below:

Follow the template for the chosen article type (how-to, troubleshooting, FAQ, known issue, or reference)
Apply the searchability best practices: customer-language title, plain-language opening sentence, exact error messages, common synonyms
Keep it scannable: headers, numbered steps, short paragraphs

3. Generate the Article

Read the full file on GitHub · 355 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

8d ago First seen · 355 lines · 53 tokens per session scan A 5afd9d3a0560

Subscribe to this mod's changes

kb-article is a skill published in the GitHub repository nota-america/forgecat-agent-profiles (66 stars, last pushed yesterday), licensed Apache-2.0. It adds 53 tokens to every session and 2,749 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. It is 97% identical to kb-article, differing in 9 lines, and is treated as a copy.

Claude Code Writing and docs agent-md-file agent-profiles ai-agent ai-agent-marketplace ai-agents

aoa-agents-skills

Form, transfer, continue, or receive an independent AoA responsibility with a role-bearing actor. Use when an obligation needs its own holder, mandate, or continuity across incarnations. Ordinary tasks and native Codex helpers do not need this skill.

8Dionysus/aoa-agents · 56 tokens

aoa-session-progression-lift

Turn closed, reviewed session evidence into a bounded multi-axis progression candidate with baseline and attribution limits for aoa-agents review. Do not use on live impressions, without a baseline, to assign one universal score, mutate a role, grant authority, or set routing policy.

8Dionysus/aoa-agents · 62 tokens

aoa-summon

Decide or execute a complete summon-request-v4 for an independent external AoA actor and return a validated summon-result-v4. Use as the aoa-agents-skills execution leaf or to inspect an explicit legacy summon packet. Ordinary native Codex helpers do not use this leaf.

8Dionysus/aoa-agents · 63 tokens

kb-article