certification-program-builder

Certification program builder

Define the work a person must demonstrate before they can perform a role or task independently.

Certification states what a person may do after they pass, and what evidence proves it. The ramp that prepares them is onboarding-program-builder. A practice drill may supply a scenario; it does not set the decision.

Observable gate. "Certified AE may run first-call discovery unsupervised. Pass: independently gets problem, cost, and a mutual next step. Hard fail: invents a customer result."

Quiz. "80% on the product quiz plus manager sign-off."

If two assessors cannot score the same evidence the same way, you do not have a standard yet.

Inputs

Reuse supplied context first. If a missing company fact would change the result, check the relevant sections of .enablement/context.md when available. Preserve source dates and approval limits.

Ask only for the inputs that change the standard:

1. Role, critical tasks, and the failures this gate must catch
2. What the result will control, and who owns the job standard
3. Authentic evidence already available, plus examples of ready and not-ready work
4. Assessor group, cohort size, and evaluation capacity
5. Accommodation, retake, and recertification constraints

Do not invent a pass mark from convenience. Course completion, tenure, confidence, and manager familiarity are not readiness evidence.

Supporting material

Read references/certification-scoring-rules.md for anchors, hard fails, and calibration. Skip it if the user already has a governed rubric and only wants retake or recertification rules.

Procedure

1. Write the readiness claim. What they may do, in which situations, with what independence. Done when a manager can use that sentence to grant or withhold work.
2. Derive the smallest set of dimensions that covers the job and its material failure risks. Each dimension must distinguish competent from unsafe or ineffective work. Use knowledge checks for prerequisites where appropriate; they cannot replace demonstration of the task.
3. Define authentic evidence for each dimension. Type, minimum quantity, allowed support, critical errors. Done when a quiz cannot substitute for the work.
4. Write behavior anchors and practical prompts. Dimension-specific 1 through 4. Generic labels are not a rubric.
5. Set the standard at minimally competent independent performance. Overall threshold, critical-dimension minimums, non-compensable hard fails. Mark it provisional until the owner and a pilot support it.
6. Pilot on ready, borderline, and not-ready work samples. Investigate unexpected results against the task, anchors, accessibility, and independent evidence of competence. Revise the assessment or the prior classification as the evidence warrants; do not move the threshold simply to obtain a preferred pass rate.
7. Calibrate assessors. Independent benchmark scoring, variance review, rescore gate. Do not go live while hard-fail calls still disagree.
8. Test delivery capacity. Demand, assessor time, moderation, accommodations, retakes. Return fits, reduce, sequence, or blocked.
9. Write decision, appeal, retake, accommodation, recertification, and version rules.
10. Ship the pack with owner, version, validation status, and the delivery decision.