openhands-enterprise-troubleshooting

openhands-enterprise-troubleshooting is a skill for Claude Code, Codex from OpenHands/extensions. It costs 105 tokens per session (3,452 once invoked), scanned B, original, MIT.

A troubleshooting procedure for self-hosted OpenHands Enterprise installations running on Replicated virtual machines. It covers collecting symptoms, diagnosing failures, guided recovery, checking the result, and preparing an escalation summary.

In plain words
What is it for?
Use it for sandbox startup, authentication, certificates, model connectivity, Keycloak login, administration-console, and upgrade problems in OpenHands Enterprise.
Why use it?
It keeps recovery steps targeted and verified, reducing the risk of applying later fixes on top of an earlier failed step.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it for sandbox startup, authentication, certificates, model connectivity, Keycloak login, administration-console, and upgrade problems in OpenHands Enterprise.

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Install with agentmods
npx agentmods add skills/openhands/extensions/openhands-enterprise-troubleshooting
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add OpenHands/extensions --skill openhands-enterprise-troubleshooting
Clone the repo
git clone --depth 1 https://github.com/OpenHands/extensions

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for openhands-enterprise-troubleshooting

README.md
[![agentmods](https://agentmods.dev/badge/skills/openhands/extensions/openhands-enterprise-troubleshooting/github.svg)](https://agentmods.dev/skills/openhands/extensions/openhands-enterprise-troubleshooting)
Your own site
<a href="https://agentmods.dev/skills/openhands/extensions/openhands-enterprise-troubleshooting"><img src="https://agentmods.dev/badge/skills/openhands/extensions/openhands-enterprise-troubleshooting/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for openhands-enterprise-troubleshooting

Your own site · 80×15
<a href="https://agentmods.dev/skills/openhands/extensions/openhands-enterprise-troubleshooting"><img src="https://agentmods.dev/badge/skills/openhands/extensions/openhands-enterprise-troubleshooting.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 105 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,452 The whole file, excluding the scripts and references it only reads on demand.
Security scan B 1 finding. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00105 $0.03452
Opus 5.5 $0.00042 $0.01381
Sonnet 5.5 $0.00021 $0.00690
Haiku 4.5 $0.00011 $0.00345

Measured 1mo ago against content hash b7baa048b8fb, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade B, and why

openhands-enterprise-troubleshooting scanned grade B with 1 finding against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.

The scan reads SKILL.md. This mod also ships 1 executable file (scripts/bundle_triage.py), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Asks for rootmediumPrivilege escalation

A mod that escalates privileges can change anything on the machine, not only the project.

sudo ./openhands support-bundle
skills/openhands-enterprise-troubleshooting/SKILL.md · 340 lines

How it starts

The opening of the file, as written. The whole thing — 340 lines — stays where its author put it; the contents beside it link to each section on GitHub.

OpenHands Enterprise Troubleshooting

This skill helps diagnose and resolve common issues on OpenHands Enterprise (OHE) self-hosted installations using Replicated. It covers triage, guided recovery, support bundle generation, and escalation handoffs.

Diagnostic Workflow

When a user reports an OHE issue:

  1. Collect symptoms - Ask user to describe what they see, error messages, when it started
  2. Identify failure mode - Match symptoms to one of the common issues below
  3. Run targeted diagnostics - Use commands in references/diagnostics.md
  4. Guide recovery - Follow resolution steps for the identified issue, one at a time
  5. Verify fix - Confirm the original symptom is gone, not just that the last command succeeded
  6. Generate handoff - If unresolved, produce a clear summary for the OpenHands team

Take recovery one step at a time. Before each step, state what it will change and what you expect to see afterwards; after it, run the check that confirms it before moving on. If the check fails or shows something unexpected, stop and re-diagnose — a step applied on top of a failed one buries the evidence, and several applied blind can leave the install worse than the fault you started with. Destructive steps (restarts, rollbacks, config changes) need the user's agreement first, and are worth recording as you go so the handoff can say exactly what was changed.

Work from whatever the user has. A described symptom starts at step 1; a support bundle goes to Analyzing the Support Bundle. If they paste raw log output, the triage method in references/support-bundle-analysis.md applies to pasted text as well as to files, and notes what a hand-picked excerpt can hide.

Common Failure Modes

1. Sandbox Fails to Start / Timeout

Symptoms:

  • Conversation hangs then times out
  • "Sandbox failed to start" error
  • A timeout in the logs. Read the actual value rather than assuming one: the timeouts in runtime-api are configurable and differ between the Kubernetes client and the app, so quoting a fixed number back to a customer is how you end up chasing the wrong one.

Read the full file on GitHub · 340 lines

Files

What ships with it

7 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 1mo ago First seen · 340 lines · 105 tokens per session scan B b7baa048b8fb

Subscribe to this mod's changes

openhands-enterprise-troubleshooting is a skill published in the GitHub repository OpenHands/extensions (167 stars, last pushed today), licensed MIT. It adds 105 tokens to every session and 3,452 once invoked, about $0.0004 per session on Opus 5.5. A static security scan graded it B with 1 finding (asks for root). No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-12.

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