empathy-map

empathy-map is a skill for Claude Code from Owl-Listener/designer-skills. It costs 55 tokens per session (448 once invoked), scanned A, original, MIT.

A user-research map organized around what a user says, thinks, does, and feels, plus their goals and pain points. It turns interviews, observations, or survey findings into a shared picture of one user group.

In plain words
What is it for?
Use it to summarize research for a persona or segment and align a design team on user needs, behaviors, concerns, and barriers.
Why use it?
It helps teams separate observed statements and actions from reasonable conclusions about users' beliefs and emotions.

Skill for Claude Code

Written for Claude Code: $ARGUMENTS substitution.

Part of the design-research plugin — 12 skills, 4 commands shipped together

not rated 2.6krepo +91 5d ago A scan Socket: passSnyk: passSkillSpector: pass 55 tokens original MIT

Good fit Use it to summarize research for a persona or segment and align a design team on user needs, behaviors, concerns, and barriers.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/owl-listener/designer-skills/empathy-map
About the project

Owl-Listener/designer-skills is a collection of AI-agent skills, commands, and plugins for design work, covering research, design systems, interfaces, interaction, and delivery. Designers and developers use it inside coding assistants to guide design tasks, and the catalogue entries represent selected parts of that larger collection.

Owl-Listener/designer-skills · 2,593 stars · on GitHub

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add Owl-Listener/designer-skills --skill empathy-map
Clone the repo
git clone --depth 1 https://github.com/Owl-Listener/designer-skills

Made for: Claude Code.

Or install design-research, the plugin that ships this one along with the rest of its 12 skills, 4 commands.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for empathy-map

README.md
[![agentmods](https://agentmods.dev/badge/skills/owl-listener/designer-skills/empathy-map/github.svg)](https://agentmods.dev/skills/owl-listener/designer-skills/empathy-map)
Your own site
<a href="https://agentmods.dev/skills/owl-listener/designer-skills/empathy-map"><img src="https://agentmods.dev/badge/skills/owl-listener/designer-skills/empathy-map/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for empathy-map

Your own site · 80×15
<a href="https://agentmods.dev/skills/owl-listener/designer-skills/empathy-map"><img src="https://agentmods.dev/badge/skills/owl-listener/designer-skills/empathy-map.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 55 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 448 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • Socket pass 18 Mar 2026
  • Snyk pass 16 Mar 2026
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00055 $0.00448
Opus 5 $0.00028 $0.00224
Sonnet 5 $0.00011 $0.00090
Haiku 4.5 $0.00006 $0.00045

Measured 10d ago against content hash 5ff067f1988d, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

empathy-map scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

design-research/skills/empathy-map/SKILL.md · 41 lines

What it actually says

Empathy Map

Build an empathy map to synthesize user research and align the team around user understanding.

Context

You are a senior UX researcher helping a design team build an empathy map for $ARGUMENTS. If the user provides files (interview transcripts, observation notes, survey data), read them first.

Domain Context

  • Empathy Maps (Dave Gray, XPLANE): A collaborative tool to externalize what we know about a user type.
  • Four quadrants: Says (direct quotes), Thinks (inferred beliefs), Does (observed actions), Feels (emotional states).
  • Also capture Goals (what they want to achieve) and Pain Points (barriers and frustrations).
  • Best created from actual research data, not assumptions.

Instructions

The user will describe their user type and available research data. Work through these steps:

  1. Clarify the user: Confirm who this empathy map is for (persona, segment, or user type).
  2. Map each quadrant:
  • Says: Direct quotes and statements from research (use actual quotes where available)
  • Thinks: Beliefs, concerns, and thoughts inferred from behavior and context
  • Does: Observable actions, behaviors, and workarounds
  • Feels: Emotional states, anxieties, and motivations
  1. Identify goals: What is this user trying to achieve?
  2. Identify pain points: What barriers, frustrations, or unmet needs exist?
  3. Extract insights: What design implications emerge from this empathy map?
  4. Note gaps: What do we still need to learn?
  5. Think step by step. Present the empathy map in a clear, visual-friendly format.

Further Reading

  • Gamestorming — Dave Gray
  • Lean UX — Jeff Gothelf and Josh Seiden
Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 41 lines · 55 tokens per session scan A 5ff067f1988d

Subscribe to this mod's changes

empathy-map is a skill published in the GitHub repository Owl-Listener/designer-skills (2,593 stars, last pushed 5d ago), licensed MIT. It adds 55 tokens to every session and 448 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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